Chewy.comReviews of chewy.com

Very nice company, had a small issue. I sent a message to them on Twitter, was contact very fast and the problem was solved quickly. They also gave a discount for my next order since I had trouble.

Amazing company! One of the few that practices the 'Golden Rule"...treat others how you would like to be treated. When dealing with a 'problem' with a customer service representative, I often ask them "How would you handle this problem for your mother?" It's TOUGH out there...I've seen the good the bad and the VERY ugly in customer service. This company has amazing products, amazing prices, and the best customer service I've experienced ANYWHERE! That's HUGE to me! I ordered a wrong size dog crate and their solution was for me to donate it to a shelter or rescue center rather than return it and then sent me the correct size. They are second to none in quality, shipping and service. Love them!

So this is a little late. But I seriously love chewy. Besides the fact that they are cheaper than every pet store I've gone to and besides that they deliver right to my door. I had one issue where an item didn't come with my order I immediately emailed them about it but when my boyfriend found out he called them instead of waiting for a response to the email. He was so fast on the phone and had everything handled in just a couple minutes. Which was just a relief cuz I hate phone calls, complaining about anything, and honestly I thought we might have to jump through some hoops to prove we didn't receive our product. It was the easiest thing I've ever seen. So anyway I go back to my email to let them know that the whole thing had just been handled on the phone so no worries. They had already emailed me back and I apologized for not waiting and explained how nervous I was since this was the first time I had an issue ordering from them and was relatively new to ordering things online in general. The lady was soo nice and reassuring it was crazy I have never had such a nice conversation with someone just doing their job. She even asked to see pictures of my pets which of course I shared cuz I love showing people my pets. And I honestly thought that was just the end of the conversation and I was just smitten with how it all went down. Got my product two days later no extra charge. And then I'm not sure if it was a couple days or maybe a week afterwards I got two hand written notes from I'm assuming the lady I was emailing and the lady my boyfriend spoke on the phone with. They even mentioned the pictures I sent and how they always wanted gliders too ya da ya da (each note was different). I know that it's probably what they are suppose to do but I loved it. It most definitely sealed the deal for me ordering from them for all my pet needs.

I thank you for the politeness of your business .ill still be buying from you company .their prices are very affordable ,my dog max loves the products never have a problem of him taken them.

I had some issues with my debit card when purchasing online on Chewy. One quick phone call to Chewy and the staff was super nice and we had the situation fixed in minutes. I was so shocked. I've never come across anyone on the phone who were so nice, quick, and friendly. Would recommend them to ANYONE.

I've been using Chewy for almost a year now and I love it! Shipping is so fast, my delivery is consistently here in only 1 day. I've comparison shopped Petco and PetSmart and they usually beat their prices by 10-25%!!! Even less expensive than Walmart! Great service!!!

Amazingly efficient and kind company with a company policy of social responsibility. Great pricing and great service - next day receipt of orders. What more could you ask for??

We have been ordering from Chewy for some time. Delivery is always 1-2 days. Once a bag came torn up and food scattered all over the box and after I called them they immediately shipped us a free replacement. On June 22nd we lost our beloved German Shepherd Bobby to cancer of spleen so we stopped auto ship. However, we have just adopted a 9-month old German Shepherd female Nella so we hope to renew our relationship with this great company. My only concern is their announced sale of Chewy to Petsmart. We hope that regardless of this new ownership they continue with a great work and their great customer service. Ilona S.