Chewy.comReviews of chewy.com

I have only talked to them twice and boy are they the sweetest!!! This lady had called me to notify me that one of the items I ordered had gone out of stock and that she told me automatically how she could help and made everything so pleasant and made sure that it will be on my next order. :) Then I spoke to a guy today in regards to two different charges that weren't matching up to my purchases. He pointed out what had gone through and walked me through it with no hesitation, so sweet. when it all made sense and I felt like a crazy person, he laughed with me he reassured me that it happens all the time and no need to feel that way and talked to me for a few mins about my dogs. He was very helpful and friendly.

I have been using chewy for two years now and I love the service. In the past orders have always arrived in perfect condition, however the last order the cat chews were opened (intact, not ripped just a bad seal presumably during manufacturing). I emailed Chewy and they responded within minutes, sending a replacement package. Even more they suggested I could donate the product to a shelter if it was in good enough condition. Extremely happy with their prompt, customer friendly service and the message they send for supporting shelters.

I can not express how much I am pleased with chewy.com customer service. I had an autoship order for diabetic cat food. The day before it was delivered, I had to put my beloved boy down. Not only did they accept a return and process my refund with in 48 hours, but they sent me a bouquet of roses with a sympathy card. That is a level of customer service that is unparalleled. I will continue to order pet food and supplies. They have made a customer for life.

Prices are very good (I do a lot of research b4 buying). Deliveries typically come 1 or 2 days after ordering with standard delivery (not express, so wow! Returns are too easy. Plus their customer service is so nice, again, almost unbelievable for a big business. Thanks Chewy! All my experiences with you have been awesome.🙂

I uses them for the first time and had such a fabulous experience! I'm excited for future use! I will definitely be using them for our fur baby needs!!!

Very good, quick shipping, great prices...at first. However, price increases on products are over the top recently.

I ordered some cat litter which arrived damaged the bag had a nice size hole in in and there was litter everywhere. I emailed customer service and attached pictures of the damaged item inside the box and they sent out a new order immediately. They resolved my issue so quickly and the new item arrived faster than expected. I am very pleased with their service

GREAT COMPANY!!!