Chewy.comReviews of chewy.com

I have been using Chewy for a few months now, was never unhappy. I recently needed their online assistance choosing a new cat food as we lost our five year old suddenly and her sister stopped eating- I wanted to try a new food. Not only did she answer all my questions but two days later I received sympathy flowers and a lovely note from the woman who helped and the chewy team. Truly a compassionate, wonderful team and company. I would never go anywhere else. Thank you so much, Chewy!! You really brought a smile to our family's face.

I wanted to return a leash that I had ordered that was way too big for my golden retriever but instead the representative said no need to return but asked that I donate the leash instead AND will also get my refund back! This is what I call awesome customer service!

I bought a nail grinder for my dog and I couldn't use in my dog because she didn't let me... so I called to return the product and they will process my refund and told me to donate to a pet rescue. I think this is amazing!!!

Great service & selection, good prices and great customer service. An Incredible Company. They totally get customer loyalty. I had only been a customer for a few months when my chocolate lab passed from pancreatic cancer. Today, exactly 30 days later, I received a com missed portrait of my lab. Thank you Chewy!

This may be my favorite company of all time. They have everything my pets could need and free next day delivery. It's like dealing with friends. They even send me Christmas cards. Once I had ordered something I couldn't use and they told me to donate it rather than go through the trouble of sending it back. I can't imagine buying from a store when I have Chewy!

I have always gotten great service from this company. When my cat died recently I had a case of food left over and when I contacted the company to cancel auto delivery and mentioned this, they told me they would credit my account and suggested that I donate the food to a shelter. A week later I received a sympathy note and really lovely flowers. How can you beat that?

I love chewy.com ! I had the best customer service. I bought the wrong kibble accidently bought the big kibble for big dogs and i have 3 small dogs and with no hesitation they gave me the refund and told me to donate the food to a local shelter. What a great company ! Thank you I will be loyal customer for life !!!!!!!!!!

Chewy has always been wonderful in getting orders shipped on time. Customer service is top notch and always helpful. My dog just passed away and chewy had already shipped my order. So I contacted them asking what there return process is. They told me I could keep the food and donate it to an animal shelter or wherever. Also fully refunded me my money. That is above and beyond great customer service.