Chewy.comReviews of chewy.com

I have used Chewy for quite a long time now. I cannot say enough about how awesome they are. If there is an issue they are on it. Prices are lower than the store but convenience puts them over the top. Customer service is consistently perfect. Now they have an app! I love chewy.com

I highly recommend Chewy! So convient and easy to have autoshipments. FedEx did not deliver our last package, and Chewy instantly apologized and sent a replacement package. They even credited our account in order to cover the cost of a small bag of food since we were out! Won't be buying animal supplies from anyone else.

I have ordered twice from Chewy.com and I am truly impressed with their entire company. Website is super easy to navigate. Their customer service is wonderful, and their shipping is so fast! I ordered some flea medications for my pup on 10/19 and received them on 10/20. Instead of UPS, they always send FedEx. Packages came in without being crushed or torn to pieces (yes I have had this happen numerous times with places like Amazon). Will continue to order again and again!

Love Chewy. It's the way to go. I have read some of the negative comments and must say, i don't quite understand. I have been a loyal chewy customer for about 1.5 years now and they have always taken exceptional care of me. Yes, i have gotten a pack of dog food once that was ripped. Human error. I sent them an email, asking to be careful the next time and not even 3 minutes later i receive a replacement order confirmation. A whole bag of dog food shipped at no cost for me whatsoever. I have always received 1 or 2 day shipping and whenever i had questions or needed something, they were available and super friendly at the craziest hours. No obnoxious computer created accounts or outsourced employees that you can't understand. Local. (well, fairly local). I asked them how to go about returning a collar that didn't fit my dog. They sent me a new one at NO cost, asking for the other one to be donated to a local shelter. I had to put a cat down and it came up in a conversation with a rep. They refunded me all cat items from my last order (i ordered canine and feline items), again, asking to have it donated to a local shelter. I don't think you can get any better than this. Human error occurs, but they take AMAZING care of you when you let them know. My friend who referred me to chewy has been with them for much longer than i have and has the exact same experiences. As per complains for pricing, i just have to disagree. They usually are cheaper. Granted, not always but for the most part, and if it is just a couple dollars. But i have never found them to be more expensive. The very 1 time i did, i messaged them about it and received an honorary discount. Bam. But anyway, you get a way larger variety with way healthier options than mainstream chains offer; you get to pick you stuff while sitting in the bath tub if you wanted and you get all that heavy snap delivered to your door step. $49+ qualifies you for free shipping. I have a large breed dog and one bag of dog food plus a bag of bully sticks and i get it free house. My neighbor has a eensy weensy Chihuahua and guess what - she orders every 3 months, 3 months of supply, again free shipping. I don't think it is fair for any company to expect them to pay for all shipping when ordering a $10 item. Chewy has saved me immense TIME that i got to spend with my family, saved me MONEY (sometimes a little, sometimes a lot), has increased my animals health since they offer healthy brands that are more affordable and you can't find in stores and has always taken care of me in amazing ways. You will not receive this kind of service at petco, petsmart or even local shops. I would rate it 500 stars if i could. #GoChewy

I love chewy. Their customer service is better than I could expect. Shortest wait time (like none) whenever I call, great resolutions, and most of all an actual pleasure to talk to.

I don't usually promote brands or websites, but if you haven't already ordered from Chewy (chewy.com) for your pet(s)'s needs, you're missing out! They're cheaper than most places, items get to you in 1-2 days, and they have awesome customer service! My first time ordering, they needed to confirm my address. They called me few minutes after placing my order, but i missed the call. When i called them back, it didn't take me long to reach a real person to talk to. They were friendly and genuinely cared about their customers! Unfortunately one of the products came defective. After leaving a review on their website, i got an email from them few days after about a product replacement. I did not expect that at all. ❤️

What an amazing company! I've been over the moon about their prices and quick to arrive packages. Today when I realized I had forgotten about an auto ship order and was about to have THREE MASSIVE bags of litter and cat food that my boys cannot eat, I called and was immediately on the phone with a kind gentleman (I think his name was Darrell) who said no worries, they should be able to intercept the package (since it was literally just put together) and I'd see a refund in 3-5 business days. It's hard living in a large city without a car and in need of litter for two cats (I'm strong but I like to take it easy sometimes!) Oh, this was at 2:30 am central time! I love this company. Making things so much easier in life.

I love this company. They usually ship out the order the same day and I get it within a couple of days. My orders have always been correct. Whoever train their employees is doing a great job. As long as they keep the prices low and the shipping free over $49.00 dollars I will keep buying.