Chewy.comReviews of chewy.com

Their customer service has really tanked in the last month. This morning I called to find out when the current promotion ended. I shop via the app and when you click for exclusions, it takes you back to the homepage. So I spent all day building my cart to get to $100. Then tonight I went to checkout and it said there was an error with the code. Called customer service and Katie said that my items weren’t eligible. I asked to talk with a manager because that couldn’t be right as I spoke with someone this morning in customer service who did not say anything about specific items. The manager (Betty) said that my items were not eligible. I tried to explain that I was on the phone with customer service earlier in the day (which she could also see) and nobody said there was anything wrong with the items in my cart. Also, I don’t know how it’s the customer's problem that the app doesn’t work properly. Basically, nothing they could do. Tried to offer 10% off but can get the stuff cheaper than that on Amazon. Disappointing because we used to like this company and the best thing about them was the customer service and caring for our pets.

I was very frustrated with chewy. As most know it’s expensive for heartworm and flee and tick medicine on large breed dogs. I was so excited to order because I had a 20% off coupon. The coupon said good through 7/30/24. I called because I couldn’t get the coupon to work. So I called customer service. What they should have done was to honor the coupon and keep customer happy. The girl wanted to argue and tell me coupon was expired. I said it wasn’t. Let’s help the customer and the pup ! Just let me use the coupon, it’s not thousands of dollars. I will purchase elsewhere, and maybe bring my other auto ships elsewhere

Sorry you lost your pet, but Chewy does not care about you. Just fake pretend actions. Chewy sells farmina which used ot be a great bran dmade in italy . but they switched their processing to serbia for chewy orders and neither company told anyone. i find out years later it harmed a pet of mind horribly. Next up i have spend tons of money on chewy buying fancy feast. purina makes it and turns out that's the source of my cats' diarrhea and vomiting. i had bought many cases and asked chewy to refund some. isntead of apologizing they required i send everything back they made up 4 different fedex returns. phone support said i could put all cases in one big chewy box and just put one of the labels on the outside and the rest inside. They completely screwed up the return and i have had no less than 11 customer service people telling me completely different reasons. Now a supervisor Carol contacted me and said there was no movement on 3 of the receipts. Instead of looking at what was logically going on and refunding me I'm now dealing with trying to simply be refunded for a 5 cases out of at 15. I have spent over 50k on chewy over the years and now have to look elsewhere. I see all the sad and vulnerable people who lost their pets praising chewy for being so nice when their pets died. Please people don't think they care. It such a slimeball tactic to make chewy look good. Going to try petco and petflow now. Update, now the bad rep is making up absurd lies. i wonder if their supply team is reselling returned pet food on amazon.

Changes prices of regular purchase without notice. Don't call customer service after hours. It's a racket to get you to just pay and not realize how much they up the price. Don't do auto ship!!!

Sent multiple emails, no response. They sent my order to the wrong address. Definitely wouldn’t recommend

so its like chewy doesn't accept fax or email from the vet which has the prescription, chewy web site doesn't allow attach the prescription. Gush and the vet and chewy have issue so for example the vet would subscribe .3 ml where chewy have .5 ml and like seriously month between these two in order to get the med for the cat so yes chewy try to act as the eye doctor their web site upload and attach the prescription, and in general human clinics use fax,email they try all approaches to facilitate communication but yes chewy is brick and doesnt have all the pet meds what a pain chewy is.

Company offered a set price for autoship,than raised the price by 20+ dollars, then deducted the "gift card"..price is also different on 2nd autoship. I cancelled..false advertisement!

chewy.com pulls this con game of continuously sending me $20 off coupons with codes. However, buying the items with these codes always returns "Your order is not eligible for promotion code XXXXXXXX". At least Petco and Petsmart will give discount codes that apply to all purchases.