Chewy.comReviews of chewy.com

Their shipping is VERY fast and they have the best prices I have found anywhere. Their customer service is unbelievable. I have nothing but good things to say about this company and I highly recommend them.

On December 11, 2017 I called Chewy customer service to cancel my order for dog food. I spoke to Joshua and he asked why I was cancelling. When I told him my Sweet Pea had passed he offered his sympathy and said if I needed to speak to anyone to call Chewy. Chewy has a “hot line” for customers suffering the loss of a pet. Today I received a lovely bouquet of roses with a card conveying their sympathy. I am so touched by their kindness.

I've been a customer of Chewy.com for several years and I must say they are the most customer and pet oriented group of people i have ever dealt with. Once I purchased a few treats for my handsome Cavalier King Charles Spaniel "Butler" but Mr. Finicky didn't like what I got. I called Chewy customer service and they told me to pick a treat he did like and for me to give the treats he didn't like to a shelter. They picked up the entire cost including shipping. The most amazing experience, however, are the Christmas cards I get every year from Ryan Cohen and Michael Day. The cards are beautiful and so gracious. They sure know how to market their products. What a wonderful group of people. I recommend them wholeheartedly, they are the best.

Chewy is amazing! Incredible customer service, great selection, fast delivery, and great boxes (my cats made me write that last one). The first time I ordered from them, a Chewy representative contacted my vet directly and had my cats' prescriptions sent over for the food they needed so I didn't have to. They also introduced me to auto-ship which has made life so much easier. We also get a heartfelt hand-written card every Christmas; what company does that?? I definitely feel like my fur-babies and I are taken care of!

I have never ordered from this company but when I ordered my Drinkwell 360 I figured it would take days to get. I ordered it on Sat and it was at my house on Monday when I came home from work. My kitty and I appreciated the fast delivery!

Guys. I don’t write reviews. Ever. As in I’m pretty sure this is my first review ever. But Chewy is such an amazing company and the people who work there are so nice. I called at 9pm on a Monday thinking that first of all, no one would be available at that time, and secondly, I would have to navigate through an endless automated recording. However after one ring, Stephen who likes Duke answered the phone and was very friendly and immediately refunded my order (an order that was MY fault because I forgot to cancel an auto ship). Then when I asked how to return the kitten food, he told me to just donate it to a local animal shelter. I may have teared up a little. Whether that says more about my out of whack emotions or the sheer amazingness of this company, I don’t know. But as a likley future cat lady who dies alone, I will be a customer for life. Thank you Chewy and thank you Stephen who likes Duke.

I bought three collors two for the dogs and one for the cat. One of the collors did not work on one of my small dogs. I called customer service and they were really friendly I got my money back and they said please donate it to you local animal shelter. I was so happy with the service that I will hight recommend them to all my customers next time they need to order something for the pets.

Not only they have the best price for the product I was looking for, but they went way beyond being a good service. When my family experienced a sudden lose of our pet, not only they refund the dog food I purchased, but also provided comforting words and advice. And they didn't even want us to return the product. They only suggested us to donate the dog food to local shelters. What a great idea for pain relieving, especially for kids. Really appreciated. Thank you !