Chewy.comReviews of chewy.com

Everything I ordered came in perfect condition. I love it and so does my dog Bob. And it shipped out so quick. Bob and I thank you Chewy.

This was surprisingly a great company to deal with. I was reluctant at first to sign up for getting dig food delivered regularly but turned out to be unbelievably convenient. They were also wonderful to deal with and with excellent customer service. Had to cancel though because my dog is now very ill but I will definitely sign on with them again if I get another dog.

Just ordered & received our first order from chewy. Order came quick. I actually ordered the wrong size crate. Called customer service & (Abigail at chewy) couldn't be nicer. She ordered the correct size crate & get this , no need to return the incorrect size!! She told me to donate the incorrect size crate to a shelter or dog in need. Wow!!! What a great company!! Will definitely be ordering from them again!!

Love Chewy as their service has always been top rate with excellent prices. I've had a couple of problem foods which they have always replaced without any hassle. Plus Chewy also carries many other pet related products besides foods. Couldn't recommend higher!

I love Chewy. Who wouldn’t. I buy my fury friend top notch dog food, treats, shampoo, treatments, at good prices with Chewy. And it’s delivered to your door step within 2 days. I’ve compared prices with petco, pet smart and other vendors. You can’t beat Chewys prices.

Chewy.com has always been incredible, but recently even more so. In the past, I've been sent hand-written cards with multi-colored ink to ask me how my pup enjoyed recent purchases, I've been sent double my order and told not to worry about paying for the mix-up and to enjoy the extra goodies, and now I've been blessed with immeasurable kindness regarding a new kennel. My dog has begun to manifest extreme separation anxiety and will give himself sores on his nose when in his wire crate during the day. He needs to be in a kennel because he becomes destructive when he is alone. We were so stressed, but turned to Chewy.com to order a new plastic crate. The first one was somehow lost in the mail and Chewy did not hesitate to replace it for no charge. I was told that if I received two, I could just donate the one I didn't need to a local rescue or shelter. Then, I ended up needing to purchase a plastic crate from a store near me because I could not wait the extra few days for the replacement crate, and when I contacted Chewy.com they were BEYOND understanding, connected with me about the issue my dog was having and shared similar experiences, and immediately refunded the crate and contacted FedEx to have the shipment returned to them. I want to particularly thank Kayli W. from the chat-based customer service feature on their website. I am so impressed and will continue to use Chewy not only for their LOW prices, but also for their UNMATCHED customer service. UPDATE: Kayli, the rep I talked to about my dog's separation anxiety and needing to cancel my replacement order, sent us a free bottle of anti-anxiety dog chews that have stellar reviews and a $30 (sale) price tag last night. This was unprompted and SO welcome in a stressful time. CHEWY ROCKS. I definitely cried.

Chewy.com has the best customer service online, even though they grew into huge company lately you can feel personal touch every time you order. Pawfect company for my dog and me!

I just had my second phone call with Chewy.com's customer service (both times were trying to fix a mistake that I made), and both times they: -Picked up the call immediately -Solved the problem in minutes -Maintained professionalism with congeniality ... and, both conversations felt like I was talking to a friend. Most recently, I believe I spoke with Robert and I apologize to whomever I spoke with on the first call, but both did an outstanding job and made me, not only a satisfied customer, but a very strong chewy.com advocate! Thanks guys!