Chewy.comReviews of chewy.com

I ordered a size 5xl Adidog suit for my dog after measuring him. It turned out the item was too small. This was right after Christmas when I have to handle a number of returns. I initiated a chat late at night with Chewy. I got a v quick response. Rather than have me return the item, they refunded me the purchase with the shipping included! AND they said to donate the item to a human society - WOW. I was not expecting any of that. I had just spent 20 minutes with another online retailer and was frustrated. I will be doing my future purchasing for my new dog from Chewy. Side note, the Adidog suit is easy to put on & really well made. We have been getting below 0 temps and I was concerned that he didn't want to walk.

We have bought cat food on chewy.com for over a year, particularly for an elderly kitty. The service was always excellent - friendly staff and super fast delivery. We sadly lost our kitty in December. I recently contacted chewy.com to cancel the auto-ship order. I also inquired about returning the latest shipment, which hadn't been opened yet. Not only did they reimburse me, but they asked me NOT to send the items back, but to donate them to the local animal shelter in her (Sara's) honor. As if this wasn't enough to blow me away, a few days later chewy.com had flowers delivered, expressing their condolence. I was speechless... I have never experienced this level of customer service with any product.

I have been a Chewy customer for a little over a year now and I can not say enough amazing things about it. Today however they really impressed me!!!!! I ordered 2 portable pet beds but once I got them I realized my dogs would not fit on them. I ordered 2 different ones via chewy site and then asked the help chat how I could return them. The agent advised me that he would be refunding me the about of the 2 beds to my card and that I could donate the beds to my local shelter or dog rescue in my furrbabies name! How awesome is that! They not only have saved me a ton of money, always had the best customer service, delivered all my products on time and saved me a ton of time but they really care about animals. I have recommended Chewy to my many friends and family and I will continue to do so as well as continuing to use them for a long time to come.

I had a problem with a Chewy.com order shipment-a FedEx problem, not a Chewy.com problem. After an hour on the phone with FedEx who could not tell me more than their website did, I contacted Chewy.com. The phone rang twice and a Timothy, a real, live person with a great attitude made the situation right. A first line customer service person is empowered by this company to actually provide customer service. They got my business for life, now.

I just got a new dog for Christmas and decided to use this site. First off everything I need right in one place with free 2 day shipping depending on how much I spend and all their items have great prices! For a busy single parent of a 4 year old this is everything! When I got my items I was missing a brush I had ordered. I called the customer service number and within seconds had a helpful friendly representative on the line willing to address my issue. No questions asked he apologized the item was missed and immediately put in an order for a new one to be shipped expedited free of charge. I also had ordered a dog bowl that I did not read the description on and it was way too small so I wanted to return it. The representative told me instead of returning it would I please donate it to an animal shelter as they are always trying to help and he would refund my card. Just wow!! Amazing experience and awesome people that work for them!! Amazing customer service and company values. Official customer for life.

i called to get a RMA number to return a dog coat that ended up being too large and when the service representative said that the amount would be returned to my credit card she said something that blew my mind. she asked that i donate the coat to my local humane society. i thought i hadn't heard her correctly and asked her to repeat what she said. and, she said the same thing. talk about building a customer base;i willbe returning to chewy.com again and again. honestly, this is a true review.

It is with great pleasure I rate Chewy with 5 stars. Obviously the creator of this company has a brain and a heart. A pet lover is as loyal to their pet as a parent to a child. The cardboard cap you place on top of canned foods when shipping is genius. Nobody likes to throw away half a case of expensive prescription food because one of the lids bursts, went bad, and leaked over other cans because denting from mishandling. Then be told we will take this up with shipping and that was that. So, imagine my surprise to receive my first shipment from Chewy with that cap which protects all cans. Again, genius!!!

I purchased a jacket for my pup for Christmas that ended up being too snug. I contacted Chewy and they refunded my account the full amount and asked that instead of returning the jacket to them to donate it to my local animal shelter or humane society! And that is why.. I highly encourage y'all to shop at Chewy.com! A++ all the time!