Chewy.comReviews of chewy.com

Website easy to get around in. Easy check out. Good prices. I recently ordered a bag of food that my cats didn't like. I called them and asked if I could exchange it and they were very professional. They refused my money and told me to donate the open bag to an animal shelter. Good customer service. You will not be disappointed. I also ordered pet carriers prices were way better than petco and petsmart.

I ordered puppy food from Chewy.com. Not one to order dog food online, I thought I'd give it a shot because I received a $15.00 coupon in the mail so I figured, what the heck. So I placed my order and received puppy food promptly in 3 days. 4 days into the food, she's refusing to eat it. I purchased a 4 lb bag and a 12 lb bag of Merrick Grain Free Puppy Food . I logged online with Chewy on their chat room to see if I could return the 12 lb bag because I hadn't opened it and if they would issue me a refund . Without hesitation the rep refunded my whole order including the opened bag. No questions asked. When I asked them where I should ship the food back to, they asked me to donate it to a local animal shelter. Needless to say I was shocked ! In a day where everything is about corporate profits and bottom line- this company exceeded my expectations and gained a customer for life. Thank you Chewy.com for caring about our pets and their owners

Chewy has unbeatable prices! Compared to Petco, Petsmart, Petland, Wag, Amazon or any other store!!! Their costumer service is the most efficient, knowledgeable, understanding, honest and caring that I have ever encountered. Chewy will not ask you to return and item that didn’t work out for your pets, instead, they will ask that you kindly donate it to your local shelter and chewy will refund your money. This is to show you how compassionate they are for the millions of homeless pets nationwide. They are very trustworthy and I give back all my trust that they will deliver and fulfill all of my kittie’s needs. THANK YOU CHEWY FOR BEING THE BEST AT WHAT YOU DO.

Customer service at its best. When they took over another company I used for dog food, I called to set up autoship and the rep fedEx a 100 lb bag of food overnight as a courtesy because he heard that I was stressed that I would not have enough and it was a prescription food. Months later my pet passed away and I called to return the latest item on autoship. They refunded me the money and told me to donate the bag of food to a local shelter. Their customer service is top notch; you can speak to someone 24/7 and needless to say their values are in the right place.

The best place to shop, and I’m not just saying this. I’m not affiliated or being sponsored. The customer service is amazing. Such a wide variety of products. When you call customer service there is barely any wait time, and you will be connected to someone really friendly. I was so surprised. I set up auto ship for my basic pet needs, and I’ll be using them for now on.

I'm about to share my story with you. It is a bittersweet one. I was fortunate enough to have my girl, Harley, an English Springer Spaniel, in my life for 14+ years. She recently died of liver cancer. I had ordered some medication from Chewy.com before knowing that she was terminally ill. The order was not inexpensive. I contacted Chewy and told them that my dog had recently died and that the package had never been opened. They voluntarily offered to issue me a full credit, and suggested I not bother to return the order, but donate it to either a shelter or a local vet. Less than a week later, I received a lovely floral delivery along with a poignant card. It was from Chewy.com expressing their condolences and mentioning my dog's name in the message. I can not adequately express to anyone what that gesture meant to me. What business does this in the 21st century? I confess to getting teary eyed just writing this. To the family at Chewy.com, I shall never, ever forget your thoughtfulness. I will be getting another English Spring Spaniel puppy in about 2 months. You have my business for life!

I had an issue with a Fed Ex delivery of my autoship order and I called chewy customer service. A real live person picked up the phone after two rings and in less than 60 seconds there was a second order being shipped out to me no questions asked. Amazing!!! I was blown away by their customer service. Its sad that I expected a harder time with an issue that was not my fault and not chewy's fault either but they made it right. I will be a forever customer.

I've been using Chewy for a year or more for purchasing dog and cat food, treats, cat little box, pet heartworm RX, etc. and Chewy is WONDERFUL. Staff is so personable and caring. They call my vet for scripts and let me know if any issues. Shipping is FAST! I had some treats come smashed with dog food once and they immediately replaced them without returning to "prove". They've sent handwritten Christmas and thank you cards--UNBELIEVEABLE attention to detail. You bet I'm a loyal customer!