Chewy.comReviews of chewy.com

Don't bother, the order dates are totally unreliable and when you write to inquire about the shipping date they fake-email you back and it's full of more advertising. Will never order from them again. Ordered WELL in advance of date recommended for when I wanted my goods to arrive in time for my newly adopted dog's arrival date and they were WAY late and took no responsibility.

Pharmacy is incompetent. They acknowledged receiving my script but for some reason I had to contact my vet. My vet had no idea what they were talking about. I emailed Chewy and told them to please send my order asap. Now they deny receipt of my script and they have the ability to delete their previous message in the app to update it with pending receipt of prescription. And had the nerve to tell me it takes 21 days for regular mail (I made the mistake to not send it priority). My vet refuses to deal with Chewy because it’s non stop problems. Now I know why. I will never deal with chewy again. There are other vet pharmacies that I’m sure are competent, unlike Chewy.

Ordered items August 2nd. Only part of the order arrived after being told for 3 days the "order out for delivery". When it arrived it was damaged. Replacement never arrived. Another replacement damaged. Another replacement arrived and was clearly damaged before it was ever packaged for shipping. Won't be ordering from Chewy ever again.

Horrible experience . have to go through an extensive number of steps just to get them to send something to you. avoid.. won't be trying to shop there again.

Would give zero stars if I could. Placed an order, Chewy took the money then cancelled the order and deactivated the account. Even after our details were verified by phone at their request. Customer services would not help. Spam you with emails also.

We reached out to chewy regarding a medication that our baby desperately needed. I was informed not to worry that they would expedite it. I offered to pay for the expedited shipment and was told it wasn’t necessary. That was Saturday morning. Now, I get an email confirming shipment (a day later) with a flat rate free fee and delivery on Tuesday. How is that expedited? I would have driven to a compounding pharmacy if I knew the delay was going to be that long. So disappointed in the customer service rep who promised us everything and delivered nothing. I was asking for the moon. I would have happily paid double whatever the amount for overnight shipping.

If I could go lower I would. Was my first order, and was literally convinced earlier by vet to use this Chewy service so I did. Ordered some items for my Gizmo to help with his anxiety. Not only did I not get the items I had specifically ordered was sent something for his stomach which wasn’t anything along the lines of my order. As a warehouse worker I understand that it gets busy and such but this was a total lack on everyone’s part. I’ll never even attempt to use Chewy again.

I placed an order for my cat and dog, on behalf of my 75 year old grandmother. She wanted me to use her card so I did, 3 days in a row now I've been forced to call and hand her the phone for her to explain that I'm her grandson and it was her card being used and 3 days I've heard the same reply" I guess they didn't record the information properly." Once I figure this headache out I'm getting my order and deleting my account. I'm not sure what changed but the sites definitely going in the wrong direction being this inconvenient.