Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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cathy S.
I have always loved Chewy.com. The prices are competitive and orders are shipped within hours. Their customer service is excellent and always available. And they are truly a caring company. I have never dealth with another company that even comes close to Chewy in customer satisfaction.
Suzy S.
There really is no other company like chewy.com. The products are almost always a lot cheaper than anywhere else and the customer service is exceptional. My dog's obedience class instructor suggested this website and I have never looked back. I saw reviews that said things like "shipping is not free" and "autoship doesn't alert you before sending." First, they never claim shipping is free, it clearly states free for orders over $49. Just plan ahead and buy enough food/supplies so you don't have to order again for several months. I have had a few autoships and I don't actually remember if they do send you an alert but I mean come on, just put that stuff in your calendar or don't sign up if you can't remember. It's a service that you don't have to sign up for but it gives you get a 5% discount. The representative I spoke with over the live chat was helpful and friendly, and resolved my issue within 3 minutes. There's also free returns so if your dog's pajamas are too small you can send them back within a year of purchase and get 100% money back. Really, more companies should be like chewy.com because I think that most of their customers will never look elsewhere for their fur baby's needs.
Maggy Conzelman D.
CHEWY the BEST retail business I have ever purchased from! Chewy’s customer service is 10+ stars. I have been in retail 38 years as an owner, employee and customer. I have NEVER had a company address a problem immediately. I had a shipping problem that arrived with broken open package I took a photo and sent email. The response was within 5 minutes an apology and replacing my order. Chewy has a life customer for all my pet needs. By the way I saved $38.00!
Elle B.
Today I received a delivery from Chewy which turned out to be wrong for my dog. My fault! When I contacted them to send it back for a refund, they let me know that they would refund the money but that I could donate the item to a animal shelter or needy cause. Wow! That is caring customer service. They have made a loyal customer of me. Thank you Chewy!
Pranai R.
I love how friendly they are and you can trust on their customer oriented service besides pet food. Compensation or refund is so easy with them. Its the service they are selling besides awesome line up, my turtles are always happy.Great company.
David R.
Chewy is awesome! Fast shipping. If there's ever an issue it's resolved immediately. A lot of other companies could learn from the customer service
Ireland
I have bought many things from Chewy and they are so amazing! They ship fast, quality product, and if you need to contact them, they are friendly and so efficient. For Christmas, they sent me a card wishing my pup and I happy holidays! I just got to return an item I didn't really need, and they gave me a full refund and just asked that I donate it to a local animal shelter. Wow! Thank you Chewy!
Charlene T.
I love Chewy.com. Their prices are good and their shipping is unbelievably fast. I usually get my order within a day or two. I've ordered from them a few times already and never had a problem. I would definitely recommend them.
