Chewy.comReviews of chewy.com

I have a whole new respect for chewy.com! We ordered some products from chewy.com (we have used them before for flea & tick meds and have been happy with them and their prices) but ended up order some joint chews for the wrong size dog. When they came in the mail, we realized and called customer service, asking if we could exchange the bag for small breeds instead and they told us "no problem, we will get those right out to you. And don't worry about sending those back, donate them to a local rescue or shelter." OH MY GOD, I truly think it is rare today for companies to do things like that and not only fix a mistake we made no questions asked, but also pay it forward like that. Can't say thank you enough chewy.com for your service and generosity - you just earned customers for life!

This site is awesome. I just love them. Good quality and selection, reasonable pricing. It arrives often the very next day. If I’ve ever had a challenge which was maybe once in several years they fixed it immediately and without any hassle. I think they’re just awesome. I could easily run to the store for my pet supplies but I choose to use them because they are just amazing.

If I could rate Chewy.com a 10 with 10 being the absolute BEST company for your pet needs, I would because I've always had outstanding service from them. Excellent variety, discounted prices, fast & reliable delivery & quality service from a company who truly cares about each & every customer satisfaction. Their Auto Ship option is awesome, too. Thank you Chewy.com for being my sole provider of food & other products for my precious fur babies. You are THE BEST.

I recommend Chewy to all pet parents. Their customer service is second to none. Prices are competitive, shipping is fast and free, selection is perfect, and their website is easy to use. We love having dog food delivered right to our door. Their Facebook page offers valuable information for pet parents. I cannot say a single negative thing about them. We are customers for life! -Sherry Weaver

Without any hassle, the Chewy team was happy to send us a differently sized dog crate because we ordered the incorrect size for our puppy. Not only did they refund the original purchase, they asked us to donate the wrong sized crate to a shelter of our choosing! Warm and friendly along the way and it makes such a difference!

This company has gone above and beyond with customer care and service. They have a customer with me as long as I own fur babies! Wish I had discovered them a lot sooner! Thanks Chewy!

I’ve been ordering pet supplies through Chewy for a few years now. Just recently I purchased some items and ended up not needing them because I no longer had my dog. I contacted the company to ask what their return policy is and they said it is a case by case basis. They refunded me the cost and said to donate the items to a rescue or give them to someone who could use them. My order just a few weeks before that was delayed a week for some reason (I think it was due to the delivery company, not Chewy since it had shipped on time) but I asked if it was normal since it was an auto ship for my cat’s food that I needed and I was going to adjust the auto ship time if needed for the future. I made it clear I wasn’t upset at all, just wanted to see if it would be smart to change my auto ship frequency in case there usually seem to be delays with auto ship. They had refunded me $10 (I can’t remember what fee that was). These were very generous gestures from a company that I wasn’t expecting nor would expect from a large company. Their customer service is excellent; timely responses to emails and very friendly. They really take care of their customers and ultimately their pets too. Thank you Chewy!

This is a great company! I had an issue with a bottle being opened and empty when delivered. I contacted them immediately and no questions asked, they sent me new! I will continue to purchase from this company for all my dog needs! Very impressed with them!