Chewy.comReviews of chewy.com

Wowwww. I had probably the best customer service experience just now with chewy. I called bc I got a raincoat that didn't fit one of my dogs and purchased a Comfort diffuser refills but didn't realize it didn't come with a diffuser. The customer service person refunded my money without needing the return the items, was very sweet and asked about my dogs and what their names were, extremely personal and friendly. And he waived the shipping for the other raincoat that was the right size. This is how customer service should be!

Their customer service is incredible, reliable and simply amazing! Thank you for a wonderful experience!

I've been auto-shipping all of my cat food from Chewy.com for about a year. Every shipment is right on time, and they make it super easy to change up the auto-ship order. We've gotten one-time add-ons with no problems. Recently, I received a new pump for my cat's water fountain, and it died within a week. I called the Chewy hotline, and they quickly and cheerfully arranged to ship out a replacement. Definitely the best customer service I have ever received! Thank you, Taylor, and thank you Chewy.com!

Best company I have ever dealt with! Great customer service! Love their emails to you always have cat or dog references. And one of the best companies on returns. 1yr warranty on items. I bought a pet gate that didnt fir and they told me to donate to pet rescue and gave me full refund. And had a cat post that made me ill and replaced it with different brand. I have disabilities and a mentally ill mainecoon that they helped me find right toys for a best price. They also love pet photos sent to them from customers. They tell you how to use boxes as toys. And they stand by delivery time frames. I even got a card from them! Best people I have dealt with. No companies treat people like Chewy.com does. Ask bissell? I dropped them since they want me to run around town to take a broken vaccum to service. I am disabled and cant lift vaccum into car. So their done. But chewy is the best!!!!

In my humble opinion the mark of a outstanding company is the actions they execute in response to a customer disappointment. I have placed multiple orders with Chewy.com for the same product and up until now the product was a quality product. The last order did not have the same quality. When I posted my disappointment their customer service immediately responded with a apology and a return label offering a refund. Those actions are the hallmarks of a company that value their customers and strive to not disappoint. As a result I will strive to give more of my business to this company and I would out reservation recommend Chewy.com

Chewy has always been responsive to my pet needs and great on delivery timing but recently my dog had a stroke and I mentioned it on a phone call to them, They sent flowers almost immediately; the most thoughtful and caring response from a large company I have ever seen. I am not on any social media but a friend wrote about this on her FB page and received many favorable responses AND a thank you note from Chewy. They go the extra mile and the compassion is amazing. My dog, Bonnie, a thirteen year old black lab is recovering well and I thank Chewy for their caring and kindness. It was a beautiful gesture and a bright spot in a hard time for me as Bonnie needed 24/7 care for some time. Besides taking care of my dog's needs, they cared for the owner. They deserve 10 stars!!!!

My experience is nothing but amazing all the time. A great selection of products, super fast delivery, great customer service... what more can you ask for? I had an issue with an order, they fixed it fast and gave me amazing service. My cat was on Hill's k/d diet. I ordered a bag from chewy the day before my cat was to visit the vet for follow up blood work. When the tests were done, the vet said his kidneys were good but he's showing signs of crystals. The put him on royal canin s/o diet. I called chewy right away to change the order but it shipped out already. They placed a new order for me, refunded my money on the k/d order and instructed me to donate the food to a local shelter, which I did!! That was amazing...so nice. I can't say enough good about chewy, really.

Customer Service is the best of any company I have ever dealt with. They go above and beyond to help! It lifted my spirits after dealing with others not so cooperative. They always deliver in time with quality products. They are unmatched in flexibility and generosity! Love these people. Will not use anyone else.