Chewy.comReviews of chewy.com

I’ve never had any major issues with Chewy until my last pharmacy order. Customer service reps have always been attentive and done what they said until this last order. My cat’s medicine was delayed several times and he ended up licking himself bloody on spots! Chewy didn’t contact my vet and send me an email that they were waiting on me to mail my prescription…this took days, and all the while I thought the prescription was being processed. They finally got it figured out and then the order never arrived after they said they would overnight it. I called to request another order be overnighted…that order wasn’t placed until the next day! It was supposed to be overnight shipped to arrive on 9/10. when the box finally got here there was a label with the date of 9/9 on it and another one slapped over it after the fact the next day, so overnight was t even updated until a day later! I was told to buy locally and they would reimburse me, then received a voicemail that they would “try” to request reimbursement for me. Lots of empty promises and different answers. Originally ordered august 28th and finally received September 11th. Avoid Chewy if you need critical medicine for your pet!

Can not ship product. Ordered a bubbler for my aquarium. 1st one broken, 2nd one not in package. Incompetent

Well let's begin with the empty promises!!! 🤬🤬 We ordered meds for my Bella and she had valley fever in her tibia we ordered those meds on the 3rd we were told that it would be delivered on Friday between 10 and 2pm also we requested these meds to be overnited and was told that this was an emergency that my dog needed this ASAP. Well it's Friday and it's 4:48 pm and they are not here with her meds!! Now this started back in May that I took my Bella to VCA VET HOSPITAL and they didn't do a thing but gave her carprofen for the swelling didn't help so we took her to our old vet with now we are staying with Dr. B he diagnosed her in one day with valley fever and this can be deadly for dogs she's only 2 yrs old so this vet told us to go on Chewy. com they said they could overnight it but that didn't happen then I called to see where her meds were paid over$700.00 and they keep telling me it's on it's way. But it's not!! 🤬🤬🤬🤬 My dog is in pain and has been for months and chewing had no care in the world for our pets(Furbabies). It's passed the time told by a rep at chewy that once it leaves there place they have no idea where there delivery driver is. Please don't give me a time frame to when my dog's meds will be at my home that's BS If I doesn't come today I BETTER GET A REFUND BACK THIS SAME DAY!! I'M NOT PLAYING WITH ANYONE. I WON'T WAIT 7 - 10 BUSINESS DAYS TO REFUND MY FREAKING Money that DAY. ' WAY TO MUCH TO LOSE AND TO SEE MY PUP GOING THRU THIS CRAP. NOT A HAPPY FIRST TIME USER OF CHEWY?!!! 🤬🤬🤬🤬🤬🤬🤬🤬 And all calls are recorded which helps me out big time!! Bcuz she's the one that have me a time frame. I can't believe how money hunger this place is. I will never use this place again. All I get is(I'M SO SORRY) WILL I'M SORRYS ARE ALL USED UP!! IF YOU CARE BOUT THIS PPL THAT DEPENDS ON YOUR SERVICES FOR THEIR FURBABIES YOU BETTER STOP PROMISING CRAP YOU CAN'T KEEP!! VERY UNHAPPY WITH YOUR SERVICES😤😤😡😡🤬🤬 MY FOODS DOGS ARE OUR FAMILY. AND THE LACK OF INTELLIGENCE OF YOUR REPS, THEY NEED TO BE TRAINED AGAIN* ALL THE TIME IT TOOK FOR ME TOO TEXT THIS IT'S NOW 5:11 pm. Far cry from 10:00 am+2:00 pm🤣🤣🤣 and that was not the first time calling them. I've gotten the RUN AROUND AND MORE EXCUSES. NEVER EVER WOULD I ORDER FROM THIS PLACE AGAIN WENDY JOHNSON $ GARY JOHNSON😡😡🤬🤬

I received an email from Chewy stating my order was about to ship. I called right away to remove an item. I got an associate, who's name I won't disclose. He barely spoke some form of English, and I couldn't understand him. I think he said, he would take the item off I wanted to remove and add it to the next shipment. Well, that didn't happen. I called my bank and come to find out I was charged. I called Chewy. The person I spoke to was very nice, and didn't understand why I was told the item would be removed because; the order had shipped. Both the person who couldn't speak English and Chewy are to blame. The email stated: the order was about to ship. WRONG ! it had already shipped. Amazon, here I come

Avoid this company for their unethical marketing practices. Received a 20% coupon in the mail which did not work when trying to place nearly $80 order. Contacted customer service to ask for help, and they doubled down saying this only applies to a "special store" and for "treats". Are you kidding me? I have spent approximately $1,000 so far this year with Chewy and getting tired of the misleading marketing. On their site last month was a $30 gift card promotion against a $100 order - ordered well over $100 ($180) and did not receive any such gift card. Customer service is now always ineffective and unhelpful. Plenty of other brands out there who can help customers fairly.

Sent me a coupon in the mail then cancelled my order saying I already used it. I asked for the order to be reshipped without the coupon but the price of the harness went up and they wouldn’t honor. Stay away! Petco and Amazon are much better!

Chewy needed a written scrip of my dog’s meds, and required that it be mailed. 10 days later still no meds. Customer service says they need 14 days (!) to fill a written scrip. At this point they can’t locate my scrip in their mail system, so they apparently lost it. Seems like a hugely inefficient operation. They stink!

Horrible customer service. Placed order, money taken immediately out of my account. No confirmation, invoice or shipping info sent. Three days later items still not shipped. Again terrible customer service, cancelled order. Ordered from AMAZON instead.