Chewy.comReviews of chewy.com

Prices are decent, shipping is fast. But the real golden egg is their customer service!! I had ordered a case of prescription cat food (read: expensive) and then my vet changed my cat's diet after I had only used about 4 cans! The food manufacturer has a return guarantee so I set up a chat to ask Chewy about it. They processed my return no questions asked and refunded the entire case amount! Then told me to donate the remaining food cans to a local shelter! It is stressful enough to have a sick cat, so this was a huge help! Do you want a customer for life? Because that's how you get a customer for life!

GREAT customers services. the fast response online and by phone is great. and by someone that actually speaks English and communicates well. I placed a wrong order and requested the return, Chewy suggested to donate to local shelters and still return my money back. very classy move. probably one of the best online / phone customers services you can get.

They are fabulous. Best phone service reps I have ever worked with. They supplied me for several years of dog food. My wonderful dog of 14 years died last week and today I received a georgeous bouquet of roses and a hand written condolence note from them. Fantastic company to do business with. Lance in Atlanta

Wonderful customer relations! I called Chewy today to cancel my $50 auto-ship of kidney diet for my elderly cat because she died. The Chewy rep who answered my call was extremely warm and sympathetic, gladly put a stop on my auto-ship and told me that my latest shipment had already gone out. I asked her how to return it and she said to donate it to a local rescue-- $50 worth of canned food which could have easily been returned. They now have a life-long customer! *Update*: This is UNREAL! I just received a beautiful bouquet of flowers and a condolence card from Chewy.com. This level of customer engagement is personal and big-hearted. Other companies could learn a lot!

Really enjoy selection and pricing. Get many treats for my little man

Best company ever! When UPS FEDEX claimed they left my package at the door at 11:47am and it wasn't there. I reviewed my security camera no one approached my door but the mailman and I stayed home all day to watch. Then trying to report a lost package claim was a hassel from a smart alex at UPS. UGG! All I had to do was to call Chewy's and explained I didn't receive my order and another one was ordered the same day with no charge! My first order of kibble came the very next day was amazing.But the second got lost somewhere but replaced immediately by Chewy's! I'm so impressed with Chewy's I'm staying with them forever!

I've been a Chewy.com customer for some time now and have always had exceptional service. I didn't think they could get any better at what they do. Recently, my 17 year old Sophie passed just before I received my auto shipment. I no longer needed doggy diapers and called Chewy to see if I could return the diapers for a refund. The rep expressed her sympathy and informed me that a refund would be forthcoming and to donate the diapers to a shelter. To top that, I just received a beautiful bouquet expressing sympathy from Jayda and the Chewy Family. What company shows such appreciation to their customers? Only CHEWY as far as I've experienced! What a class act!!

They are so friendly and their prices are great! My pup was on a prescription diet and they contacted his vet and sent out his food. Unfortunately, my pup just passed away and I asked what I can do with the food and they were so nice about it. They gave us a full refund and they wanted a photo of my Pee-Wee and they were comforting me. I thought that was so awesome.