Chewy.comReviews of chewy.com

My dog passed away and I called Chewy to stop the next auto shipment of his food. The representative was so kind and helpful. She gave me her heartfelt condolences and even refunded the money back from my last bag of food without my even asking. I love this company and will continue to do business with them in the future.

I LOVE Chewy.com. When my dog would not eat her food I called up to see if the ingredients was changed. She ate this food for 15 years. He said no and offered me a refund without even returning the food. I said, no that's ok. He insisted. Then my dog got sick, after buying different food. After we had to put her down because of kidney failure, 15 year old lab :(, I called Chewy again. They refunded me money again. When I was talking to the representative she was so nice and understanding! As I was explaining the situation I started crying and Angie said, let me talk for awhile. We had the nicest conversation and I felt better after I hung up. Angie and the Chewy family sent me flowers because of her passing. I would recommend Chewy, for sure!!! Love them!

Chewy was wonderful when my pet passed away. They made me feel that someone truly cared about my great loss. They were helpful handling my account and made me feel that I could call them without worry that I would be a bother. I am a customer for life.

All of us have interacted with thousands of companies in our lifetime. But I have NEVER dealt with a company as great as Chewy.com. They have gone above & beyond every time I've interacted with them. Today an auto-ship order was processed & I wasn't paying attention to my emails and when I realized it shipped I freaked. I didn't have enough money to pay for it (been out of work for 10 months) so I called & the woman canceled the order & called Fed Ex to stop the order on that end. Most companies would say 'too late - its already been shipped'. Not Chewy!! I will never get my pet food & paraphernalia anywhere else!!!

I have never dealt with a company with this level of excellence of customer service! Yes, sometimes they are a little more expensive on some items, but then I take into account the time and gas money that I would spend, and in almost all cases, I feel that it evens out.

A real gem in online service! Good prices, good product selection, quick shipping, and AMAZING customer service. Whenever something hasn't been quite up to expectations, they have expedited a new shipment or even refunded the whole purchase price. Reps have always been courteous, efficient, and willing to go the extra mile to assure customer satisfaction.

A caring company. I had a Shih Tzu (Oscar) that was diabetic. My wife ordered the Disbetic dog food from Chewy on the continued order plan. Poor Oscar passed due to his diabetic condition just as our order was delivered. My wife called Chewy to cancel future orders. They were so considerate that they told her to donate the order (Diabetic dog food) to a animal clinic and they would credit our account. My wife donated the food to our animal clinic in honor of Oscar and sent to Chewy pictures of the staff accepting the donation. True to their word our credit card was credited for the purchase. Chewy did not stop there. They followed up with a condolence email. Chewy did not stop there, the also sent to my wife a bouquet of flowers with a sympathy card as well. Both my wife and myself showed to us that they care about animals. I can guarantee my wife and I will always order from Chewy. There are not very many companies that go that extra mile and really show care that they have shown our family. Proud to be a customer of Chewy.

I felt so appreciative when after not receiving a medicated dog shampoo I ordered got lost, and Chewy sent it out again free of charge. They did not hesitate or question me. Their only concern was that my dog was suffering and needed the shampoo. With customer service like this, I will never think of doing business elsewhere. Thanks, Chewy Sharon Goldwasser Irvine, California