Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Patricia L.
I ordered a couple of products around 3:45 pm on Tuesday and my order was at my door at aproximately 10am Wednesday morning.I could not believe it..blew my mind.From one state to another.Packaging was in excellent condition. I will definitely order all of my pet supplies from CHEWY.COM!!!..I highly recommend to all pet lovers...TryChewy...they get the job done.5 STARS from Ga.....
Anita G.
I’ve ordered 20+ times from chewy and my order has always been correct. Today my order came in but the box had obviously been roughly handled and my bag of dog food was busted open. I made a call and in ONE ring I was on the phone with an actual human. He was very nice and not only has a new bag on its way but took the time to make sure I have enough food for my dogs until the new bag arrives. I am absolutely shocked by the whole experience and have never had the customer service be that helpful. It took less than five minutes for them to fix the issue. I have always liked chewy because of the convience but they have earned a loyal customer.
Terry
Great prices and convenient!
Karen H.
I am writing this review because of what happened to my parents. My parents are 79 and 77, their cat's name was Sweetpea. They have been ordering prescription cat food for the last two years from you. This past Sunday they had to put her down due to failing health, she was about 16 years old. This really hit them hard. Today I received a message and picture from my Parents saying that Chewy sent them beautiful pink roses and carnations including a note. WOW! there are still caring compassionate people in this world. From the bottom of my heart, Thank you!
Jessica L.
Not only does chewy.com have super fast, free shipping and fair prices...but they also have exceptional customer service! I was a little unhappy about a purchase but willing to live with it. I was sent an email to review the product I bought. I gave it a 3 out of 5. Next thing you know, I got an email from chewy saying they read my review and wanted to reach out to me. They told me they refunded the purchase I was unhappy with and told me to donate the item to a shelter if I no longer wanted it. What company goes out of their way to refund an unhappy customer when they are not even asked to do so? One who truly cares about their customers. I'm forever a chewy.com customer!!
Angelica W.
Customer service is excellent. I had an issue and they resolved it right away and were absolutely amazing and so kind. Best people I ever did business with!
Paul M.
Chewy.com takes customer service and support to a whole new level. While our dog was still alive the KD medicated dog food helped, ordering was seamless and delivery was prompt. When our dog passed, with one phone call we were credited our last order and donated the unopened food to our local pet charity and the Chewy team followed up with personal condolences. This company is all about customer service!
Arlene W.
We have used Chewy for 2 years with no problems. Always on time deliveries and no problems when changing delivery dates or frequencies. Our beloved Autumn passed away yesterday. I emailed them to stop auto ship and explain why. They emailed right back, credited our account for the last shipment and just requested that we donate the food to our local shelter. We did just that...donated to our local SPCA. They are a kind, compassionate company that cares about it's customers. Thank you, Chewy, for being there. Have recommended you to anyone who will listen and posted a thank you on Facebook, as well.
