Chewy.comReviews of chewy.com

Thank you Chewy.com. Late last week I received to shipments for medicine and special food for my ill dog. She passed away on Saturday. I contacted Chewy to request a refund for the medicine I received Saturday. Jonathan refunded that order and instructed me I could donate the medication in my area and not have to mail it back to Chewy. I also asked about a refund for the special food I received Friday and had used one can, this had already been donate to my vet clinic for a rescue in the area. Jonathan also refund the amount of the unused cans of food. Thank you so much for your kindness in the difficult time. Chewy.com is awesome!

I had the best customer service from Jorge M. at chewy.com. He not only promptly answered me but went above and beyond to show me that my business mattered to this company. I would highly recommend chewy.com any day. Keep up the great work!

A Very Humane Company! My cat Larry recently passed away, from complications from IBS. He and his brother had been eating a prescription diet from Royal Canin. Unfortunately a large surplus of food had built up (they didn't love it) and when Larry died, I called Chewy to ask if I could return the unopened food. 2 cases of wet and 3 bags of dry. The customer support representative could not have more pleasant, efficient - and above all, caring and remorseful! He offered his condolences and best wishes and made me feel very supported. After he had refunded me my last two orders to the tune of approximately $250 - and I asked him if I needed a RMA to return the unopened food, he told me that I should donate the food to a local shelter or pet store. I mean, c'mon, how often does this kind of generosity and charity happen at a corporate level?!! I MOST HIGHLY recommend Chewy to anyone ordering online. They most certainly will have my business as long as Curly is alive and I have pets. Jesse H.

My customer experience with Chewy.com has been consistently excellent-my expectations exceeded every time, from 1st ring phone answering to fast resolution of my own misorder. I recommend Chewy.com to every pet owner I meet.

Just received a hamster wheel in the mail with a big crack in the back of it, called them, and they are sending a completely new one to me for no charge. Chewy is amazing!

To be honest, I’m usually not one to write reviews BUT after the AMAZING experience I just had, there’s no way I couldn’t!!! I’ve been ordering dog food through chewy.com for several months now and had my autoship schedule timed out to perfection (PLUS I was getting the BEST price on the large bag of “Merrick” brand). Then, about a month or so ago, we added a second dog to our household and man can this pup EAT! I adjusted the autoship schedule but I was noticing the pups were flying through their food faster than anticipated! After realizing we only had a few more days’ worth of portions at best, I jumped into my account to “Ship NOW”. I didn’t end up receiving a tracking number that afternoon so the next morning I decided to hop on the “chat” feature on chewy.com to find out the shipping status. The chat representative, named “Austin”, was very polite and friendly. She apologized for the delay and informed me that the food was shipping out that day and would arrive in 2 business days. Without missing a beat, she asked me if my pups had enough food to last until the new bag arrived! I told her that they would most likely run out the day before the food arrived and her response blew me AWAY! She told me that she would locate the store closest to me that sold the food I was purchasing and CHEWY would cover the cost of it!!! WHAT?!?! She told me to hold for a brief moment – when she returned to the chat, she told me that she called the pet store right down the street from my work and placed a 4 lb bag on hold under my name. She then told me I’d see a refund on my credit card for the cost of the food + sales tax! Talk about taking care of your customers!!! WOW!!! Austin then asked me about my fur babies and I shared pictures with her. She really was the sweetest and I’ve never felt more cared for as a customer! I only wish more companies were like this! When I complimented Austin, she simply replied “I just want to treat you the way I’d want to be treated”. The “Golden Rule” has not been forgotten people! Woohoo!!! From now on, NO MORE trips to the pet store! I’ll be purchasing ALL of my pet products through Chewy.com, not just my dog food! Can I give 10 stars??? Is that possible??? Thanks Chewy and thanks Austin for being so “PAWESOME” hehe ;)

The reminders for your repeat orders are a lifesaver. Sometimes I need to move the date up or back a few days, and their site makes it so easy.

I literally love chewy.com ! I recently bought a bunch of toys which was delivered a couple days later and I was sad to open my package and find out that the interactive Trixie Flipboard I purchase had been damaged somehow during the delivery process. I called that night maybe around 8 p.m on a friday and told them them the story and they told me no problem they will send me a new one right away free of charge and that I can just keep the damaged one and use it if still usable until my new one comes in or just throw it away no need for return hassle. I went away for the weekend and when I got home Sunday morning the package had already been delivered I was so surprised with how quickly they were able to ship me a new one! I'm really impressed with their customer service and great prices. I recommend chewy.com to all of my friends and family members!