Chewy.comReviews of chewy.com

They falsely advertise to get customers. I started to order with Chewy seen a advertisement on Facebook on your first 3 orders 20% off didn’t notice which is my bad but my order was $200 it was only deducted $20 so I reached out to them by email they gave this bs story that it maxes out at $20 I replied back stating they are false advertising then I received another email telling me they understand the frustration of there terms and conditions you need to apply the promo code NEW2CHEWY checking out I did do that but it was saying it was expired even provided them with a screen shot. All in all they did nothing for me the money is not a issue as I told them but my problem is they are falsely advertising to new customers. Don’t fall for the discounts

I ordered pet food on this site. They offered a discount for auto ship, so I set that up. They also advertised free 1-3 day delivery, and a satisfaction guarantee. I thought it sounded too good to be true, and I was right. After I ordered the pet food I got an email claiming they needed to confirm my information before they ship the item. I know this isn't true, but still I responded and let them know all my information was correct. They did not respond or ship the item, so I sent a message asking why the item wasn't shipped. I let them know my pet needed the item (she is diabetic and needs special food) and told them to ship it now. No response to the message, and when I checked the status of the order I found they had blocked the shipment and my next auto ship. In conclusion, I strongly recommend not doing business with this company. They did not provide the goods or services advertised, they wasted my time and left my poor pet without the food she needs. They do not care about customers or their pets, as evidenced by the lack of communication, lack of customer service, and blocking orders for no reason. Beware!

Chewy.com is STILL a scam artist operation. A couple years ago I ordered several 8 lb. jugs of lightweight cat litter. Guess what Chewy sent me? Two gigantic/heavy cartons of cat litter. I couldn’t even bring the shipping carton into my house without help from a neighbor. When I asked why they did not send what I ordered, they said it was all that was available in their nearest warehouse. Now comes my chance to give Chewy another chance. I decided to use the $20 off deal they offered me by mail. After painstakingly entering all the order information, including getting waylaid by the recurring message indicating I could save money with their coupons – which of course was another of their scams, they didn’t want me to use the credit card I always use. They wanted me to use Pay Pal or G Pay. No thanks. Anyway, there was no way for me to enter PLACE ORDER unless I behaved like a sheep and did it their way. Adios Chewy; hello Amazon.

I bought my cat's food on Monday, they took the money right away but on Tuesday I Receive a message that says that I needed to call to customer service to fix something with my account.Which I did and they asked me a lot of verification questions and then they said that everything was fixed and that I will receive the food between 24 and 48 hours on Friday 4am I receive another email saying that I should call again and do the same process again and that they couldn't Approve my purchase EVEN THO THEY TOOK THE MONEY ON MONDAY asked for same information twice and told me that I will receive the food not later than friday... And because Is friday Already, and my cat does not have her food and I will have to go to another store anyway I aked them to cancel my order and account And they said that they will give me back the money in 2 business days MEANING NEXT WEEK (I have to wait for the weekend plus to the business day for having the money back when they did not have any problems takingit from me instantly) and like nothing they invite me to create a profile for my pet to keep buying there?!, haha not even crazy, The audacity of this people... I will not buy there Ever again....

I had 2 bags of dry dog food come with little WORMS in it. The first bag they replace with a bag full of CRUSHED dog food...CRUMBS! I had to use it because I had waited for it for 3 days after the WORM bag. They refunded and sent me a new bag. When I just opened the new bag, IT TOO HAS WORMS IN IT. They won't replace that bag as they said they already did?? SERIOUSLY. Disgusting 1/4 inch WORMS. The first WORM bag we dumped in a field and it emanated a FOUL smell for DAYS....Something seriously wrong here.

Chewy likes to hold onto your money even if they acknowledge they won't send the product. Had a customer rep tell me a coupon code couldn't be used- fine, refund my order. Well Chewy doesn't do that by default because they have you call in- to ask if you want to pay full price, and if so cancel your original order and then play a new one. So regardless Chewy is going to refund the money- but only once you contact them- even though they have pending charge and no intent. Customer Service was incredibly defensive about this point making me believe that it is a common upsell tactic besides seemingly being illegal to withhold both product and payment.

Horrible experience. Going on 2 months and Chewy Pharmacy could not get the script filled correctly. Forced to go back to my Vet and pay full price. Definitely would not recommend.

Ordered dog food and it happened to be the wrong one. So I requested a cancel and refund. They claim their warehouse doesn't have the order anymore saying it shipped and FedEx claims they haven't picked it up yet that its still at the warehouse. So apparently I paid chewy money for a order that no ones has or can explain where it is. What a major scam