Chewy.comReviews of chewy.com

I called customer service this evening after placing an order with chewy.com and realizing I needed to add an item to my order. I was amazed that my call was immediately answered by a person and not an operator taking me through several options before reaching an actual person (major points already). I spoke with Jordan, who was able to help me fix my mistake without any issues at all. He was so helpful and awesome. I would consider his service exceptional! Will definitely be using chewy.com again for all my pets’ needs.

I've been using Chewy for a couple of years now the family dog and more recently the cat. It could not be easier. Never have to think about food or supplies as they arrive at my door. More so I wrote this comment as a testament of how companies used to be a still should be. Chewy has restored my belief the some still value their customers. A friend contacted Chewy to stop shipments after her dog passed. Instead of stopping you sent flowers and a condolence card. My cousin sent Chewy a picture of her cat a received a canvas picture back. What an incredible company. I will be a customer for life.

I love Chewy, I like trying different foods, I like free shipping and speedy delivery. My kitty passed away but as soon as I get a new pet I will immediately sign back up.

I've been using Chewy.com for a few months (at least 6 - 3 week auto-ship cycles, I'd guess) and have had 2 separate incidents where it seems the canned cat food wasn't as fresh (by appearance and my cat's reaction) as it normally is. In both cases, a Chewy representative promptly issued a refund for the item(s) and I just moved up my auto-ship to offset the absence of another case of that flavor. Excellent! This past order was received last week and I discovered that I mistakenly ordered a freeze-dried raw food for dogs. Oops. I called Chewy and explained I messed up and chose the wrong bag. Lindsey (if I can credit the CRS's name) was super helpful and replied no problem "let's get the refund started...” I was poised and ready to record a Return Authorization number but after she told me how much she refunded (over $30) she then asked which product I meant to order. I told her so she then added this item to a new order, charged my account the correct price and explained that since I was "exchanging" she would not charge me to ship the replacement bag and that I'd likely receive it in a couple of days. I was impressed! Then I asked what the RA# would be and she said we won't issue one; we'd like you to donate that bag to an animal charity of your choice! W O W! Thanks to Chewy.com, the Greater Kansas City SPCA received a bag of Primal freeze dried dog food and of course, I told them all about the experience. I hadn't reviewed Chewy yet but had it on my schedule to do so today- thanks for the forum!

Super quick shipping, orders are always correct, really enjoy the convenience

Always a great experience. Delivery is prompt and fast. We have had 2 mishaps with the orders we placed. 1 was a fault of fedex. The other, only 12 cans were shipped out of 24. I called Chewy, they replaced the entire order, NO CHARGE. That is great customer service. 5 Stars to Chewy!!

We have used Chewy for many years for RX dog food among other things. Every time I placed an order (I would make sure I ordered enough for free shipping), it was here the next day or day after. I was amazed that I did not pay for next day shipping. Anytime we had an issue (such a the dog biscuits being broken), they sent a free replacement. Recently we purchased 3 cases of RX dog food but shortly after it arrived our dog had passed (Buster Brown was 15 years old). I asked them if there was anyone that had ordered this food that they could put me in touch with as it was a sin to waste it. They immediately gave me a credit for the full amount of the order and told me to donate it to a shelter and that the shelter would love to have it. So we did that and thanked them for the unexpected credit. Today I received flowers (thinking it was for my birthday which is very soon I didn't give it another thought as I thought it was from our son). Just now, my husband said "Do you know who sent you the flowers?" I said yeah probably Jon (our son) as an early birthday gift. He said, "No, it was from Chewy". I was so touched, it brought me to tears. What company does that? Gives you a credit and sends flowers? I just wanted everyone to know that this is a company that truly cares about your pets. I think I saw a few negative reviews, so I wanted to make sure that I shared my story. Forever grateful, in loving memory of Buster Brown a heartfelt thank you Chewy. Diane Durante 973-479-6115

Customer service is top tier! They are incredible and so so nice. My order took a couple days longer than expected due to some complications with my apartment complex and they sent me my order and then refunded me for the whole purchase.