Chewy.comReviews of chewy.com

After losing our pet Chewy and their customer service department were so kind and considerate. I called to cancel the auto ship we had set up and see about returning some can dog food. Chewy would take food back said to donate to local shelter and gave our money back for food. Wow what a wonderful company. Also, week later they sent a lovely floral arrangement to express their condolences which was unexpected and a lovely gesture! Such an awesome company.

I have always liked Chewy every time I have ordered from them but man, was I even more impressed on this last order. I order yesterday & it was received today. They have something most big companies lose sight of...heart. They have never lost sight of their customers, they care & they make sure it shows.

Best company ever they always are very patient with me due to my vocal chords being paralyzes paralyzed from Parkinson's disease and whenever I have a problem with an order they refund my account no question and tell me to donate my wrong purchase. Now how's that for customer service?

This company is one of the ONLY companies that takes customer service seriously! I had an issue with a shipment and they took care of it immediately. These folks truly care about their customers AND they have a great selection of high qualities items for your pets. LOVE them!

Chewy.com is a wonderful company. I will order from here every time. Very fast delivery. I ordered a sweater for my dog, it was the wrong size. I ordered the correct one. They gave me credit and told me I could donate the other. What a fabulous company. I am donating it to our rescue place. I think this is wonderful. 5 stars from me!!!!

Cannot say enough about this company. Overall service is always outstanding. Customer Service Agents are friendly and go far beyond what I would expect. Ordered incorrectly on one of my first orders and did not have the funds to correct my mistake. My order was not only corrected, but the rep sent me the larger size bag at no charge. Quality products at great prices. Shipping is quick, important since I always forget to order until we are almost out of food. Thank you Chewy for always coming through for us!

Normally, I don't need to talk to Chewy.com's customer service, but this time, I did (for a new Rx). I wish every customer service experience that I had with other retailers was as enjoyable as my experience has been with Chewy.com. The cherry on top was asking a picture of my fur baby for their internal wall of pictures, and the lovely response I received: 'Oh my goodness, thank you so much... Bamboo looks absolutely precious and so cuddly--he looks like a real life teddy bear haha. We love seeing our VIPs (very important pets) and he'll make a perfect addition to our furry wall of fame here. Please give him lots of belly rubs and treats for me and please let him give you lots of little kisses.:)' After receiving that, how could I not like them even more? hahaha

I am new to autoship with chewy. I found my dog food nicely priced, I'm able to get a very large bag delivered and not have to lug it through a store, to the car and home again. I even add a pack of treats in each shipment! On my second autoship, I called to see why the shipment arrival date had been pushed back. The Chewy rep said they take their ship time of 1-2 days very seriously and refunded my entire autoship order! I got a free shipment that month. Plus, the variety of items they have to offer is huge. I am going with Chewy for nearly everything now. Thank you, Chewy.