Chewy.comReviews of chewy.com

I don’t remember how I heard about Chewy.com but I’ve been using them for a few years now. They have been an excellent company to use! My orders are always delivered within a day or two, the prices have been excellent and customer service is outstanding. I had the bad luck of someone stealing my dogs food right off the porch and I called them and they offered to replace it with no questions asked which takes a huge burden off of my shoulders this holiday season. I would and have recommended them to everybody!

I am stunned at how amazing Chewy customer service is!! And you speak to American representative’s they don’t outsource oversees! I had to large orders I placed for my new frenchie I was picking up Friday night. The shipments due to Fedex backlog were not going to get to me in time. They took care of me so I could get the much needed essentials before I received my delayed shipment. I have never in my life gotten such outstanding customer service. From everyone I spoke too! I much prefer online ordering. Not a store shopper. Chewy you have a customer for life !! And thank you to all I spoke to or corresponded with. Your turned a potentially dreadful experience into a stress free one!

I have been a Chewy's customer for several years. Stray cats are drawn to me and I had 4 cats at one time. I order a variety of products from Chewy's on a weekly basis. Any issues or problems have been happily resolved in mere minutes. Chewy's cares about animals and is one of the few TRUSTWORTHY sites for your pets.

FYI to all dog lovers: I ordered some beef dog treats from Chewy without doing proper research. My Taffy is allergic to chicken and so I usually read ingredients carefully, but this time did not. I did a product review on the Chewy web site with this information, saying that I was disappointed in the product since I couldn't use it. Today, I received an email from Chewy. They had seen my review and credited my account for the cost of the treats. I didn't even ask for this!! Chewy is a class company demonstrating customer service at its best. Highly recommend.

This company is truly amazing. The customer service (sales) crew members are always pleasant and helpful. My sweet dog recently passed away, and so I called to cancel the delivery of her food. The doorbell rang today, and it was a flower delivery FROM CHEWY! I was touched by such a thoughtful gesture!

I ordered a bunch of toys and for my new kitten during cyber Monday from chewy.com. When I received the the package one of the toys had broke during shipping. I called there customer service line during the evening expecting to get an answering machine to leave a message for them to call me back during business hours but my call was answered. The customer service agent was very friendly and had a replacement toy ordered at no cost to me. The call was very quick, she had me taken care of within 5 minutes of me calling. The new toy arrived in extra packaging and my kitten loves it! Will definitely be using them again!

Always a great experience shopping on chewy.com. They almost always have what I'm looking for at a great price and their customer service is second to none!

Excellent customer service!!! Couldn't be happier with their response to my ordering the wrong item. Terrific company.