Chewy.comReviews of chewy.com

Wow, I find Chewy.com almost unbelievable in their customer service. Friendly, quick, efficient, amazing, and charming enough to make me feel like a super duper pet owner even when I'm returning an item due to my own mistake. Honestly, in all the times I have had to call, which has only been because of an error on my end, they kinda just make me feel good. Lol. Wish society was more like this company. Thumbs up guys. Keep up the feels. I'm happy to be a customer.

I've been a customer for a few years. Every product I've bought from Chewy has been of highest quality. And my orders take only 2 days. And if there are any problems, Customer Service, even in the middle of night, someone is happy help.

I love Chewy.com. Great customer service, free shipping, excellent way to handle prescriptions. When our senior rescue died this year after I had just bought a huge, expensive bag of food, I contacted them to return it. They credited my account and said to just donate it to a shelter! How wonderful. I'm a Chewy.com fan for life!

Amazing customer service! Placed an order for a cat tree and it came in damaged. (Probably from the shipping company during transit) Contacted Chewy customer support and within minutes I was sent a tracking number for a new one and told to donate the old one. ❤️❤️❤️

I have been a customer of Chewy.com for years. The customer service has always been great, setting up autoship for my cat supplies was easy, and convenient. Delivery is fast and free, and their prices competitive. but what really put them over the top for me, was when my cat, Domino, of 20 yrs passed away, I had to call and cancel my account. Customer service was helpful and sympathetic over the phone. and then a week later I received a beautiful bouquet of fresh flowers with a hand written note of condolence. it was so touching and very much appreciated. Thank you, Pattee

Love, love, love dealing with Chewy.com. I tracked a package I've been waiting for because I placed the order Saturday and it usually comes so quickly. The tracking info says it was delivered to our office Monday around noon and we were all there, so I called and explained. They said they'd send a replacement order out immediately -- no problem. I said if someone in the building finds the box, I'll call back to arrange a return of the second package but she said, no -- "please either keep it or donate it to a local shelter.". I was so touched that I started tearing up immediately. They really care about their customers and dogs in general. You have secured my loyalty for 100% of my dog orders from now on.

Every single time I call I am greeted immediately by a caring and friendly staff member. Shipping is fast and ordering is easy. I recently lost one of my pups and the staff went above and beyond to refund his order- without having to even return it! They even asked how my other pup was handling the grief. They are lovely, helpful people. I recommend Chevy to all pet guardians I know.

Sadly, my 18 year old dog passed away. A few days later I contacted a very sympathetic member of the Chewy team to cancel automated delivery and ask about return of unopened last delivery. I was encouraged to donate it and they credited my account. Two days later I received a Bogie Bouquet (Bogie was Humphrey Bogart, Bogie for short) and a sweet, sweet condolence card from Chewy.com. Amazing! Chewy.com not only delivers great quality food on time, but is NICE after you stop delivery. They are truly a compassionate group of people calling themselves Chewy.com. Many thanks, my heart has felt better enjoying the beautiful flowers. All good things to all of you, Kathryn England