Chewy.comReviews of chewy.com

This is the worst business I have ever dealt with. I purchased an item at least two months ago, and u received it. So far, so good. I recently tried to purchase some items on the Autoship plan, and I was denied! I called several times trying to find out why they closed my account, and I was given no information. They are lousy when it comes to customer service. I will never ever purchase from them again. They are unscrupulous and lacking any meaningful customer service.

2 different times, I received rancid hairball gel for our cat for a total of 8 tubes and $110.00. When I spoke with customer service, I was told the hairball gel is non replaceable and they are sorry for my loss. I have been buying this product at our local pet shop for over 7 years and never once had a rancid tube. Bad products, poor quality assurance and even worse customer service.

I placed an order on 9/26 and specifically put items in that would qualify for the promotion and the total over $100 so I could get the $30 gift card promotion. It showed up in my cart when I checked out. However I never got it. When I contacted them on 10/11, I was told sorry you must of removed it before completing the order. Which I most certainly did not! And we can only give you a $10 credit because the promotion has ended. Watch out for this because if you dont see it in an email right away you need to contact them right away while the promotion is on, otherwise you will get cheated.

I purchased a gift card for someone twice and both times it was a total hassle. I've never used this company and never will again. Buyer beware.

Their marketing is unreliable. I ordered once yet they will not allow their offer of 20% on the first 3 orders. I called and she only repeated the same message 3 times. In my opinion, do not trust their website and poor marketing ploys.

I placed an order on October 2nd that they put a label on and did not ship. I asked on the 4th when would the order ship. They kept saying it had shipped but refused to acknowledge that label created meant it was still sitting on their dock and FedEx had not received it. When the order finally shipped they decided to recall the order and replace it but now the feed will not arrive in time to feed my animals, but they have my money. I had placed the order with time for it to arrive before I ran out, but they have made sure that it will not. They said they processed a refund, but I won't receive that for 10 days. And refunds and rhetoric do not feed the animals.

Dealing with chewy is just a hassle. We have one simple autoship order with them and every month there is a new problem. They never disappoint. One month the order is held up so we call them for no reason. Another month we just get a cancellation email days after we were supposed to get our order. Overall, very poor experience.

They need to STOP running the ad on YouTube of dogs chewing. I don't want to ever hear chewing. I rip my earbuds out of my ears in disgust. Chewy makes me feel sick.