Chewy.comReviews of chewy.com

One of our dogs needs a prescription food and Chewy.Com has been the easiest way for us to get what he needs. Our last order arrived on time but after opening it, it appeared to have been dropped and significantly dented about 9 of the cans. The damage wasn't enough to affect the quality of the product as the seal on the can was not broken, but if it were a retail establishment it probably would have been placed on the clearance aisle. I wrote to Chewy.Com just so that they could be aware of a problem in shipping. I specifically stated that I was not expecting any compensation for this, but the next day I received a response stating that they were very concerned with their shipping and delivery and they were sending a replacement shipment. They also told me that I did not need to return the damaged order. This is outstanding customer relations. I wish more companies could have this philosophy of business and customer relations.

Chewy.com is an amazing site and a wonderful company! If you need help they don’t just ask enough to solve a problem and move on. They ask about your pet and actually care, I love that!! I have a very sick, older cat and they have worked with me to try to find her what she needs. She is a picky eater now and they have helped me find something to make her gain weight! There was a food that I ordered and she wouldn’t eat, they told me to donate it to my local shelter!! This company loves animals! They care and their service goes above and beyond! Way to go Chewy, you have a customer for life from me.

After a long day of work, I unboxed my chewy order and the expensive cat food I ordered was opened/damaged in the shipment box. I was dreading a customer service phone call and all the stress from having to return the item. I sucked it up and called their customer service number at 8:15 PM EST and received a LIVE and LOCAL person on the phone on the first ring. They looked up my order by my phone number, I told them the brand of food, and a replacement was initiated that moment with apologies. When asked if I needed to send it back, they said no! Phone call=3 minutes. Now, this type of service makes online ordering easy and convenient. I will continue to use chewy because of this customer service. I can’t say enough how nice it is to get help with a live person after working hours and not to have to ship a damaged item back. Well worth it, and kudos to chewy. I will use the time I saved to write as many positive reviews I can because of this!

I needed prescription food for my little Yorkie. Was running out of food the vet gave me and I could not find it at Petsmart. Called Chewy and explained my situation. They had the prescription food to me in 24 hours. I will be shopping at Chewy from now on. Great customer service and good prices. Thanks Chewy!!!!

I cant believe I only just heard of this website this year! For $50, I got a small cat tree with two places to lay on it and three scratchers, two of those mechanical toys where the arm moves under the sheet, another mechanical ball and feather, and some cat nip filled toys. It got here super quick and the cats love it! I was shocked it was so inexpensive! I also got free shipping. The cat tree was able to be put together in minutes. And the cats LOVE the toys. I still cant get over the cost. I wish there were sites like this for everything in life. But for now, I'll settle for having happy kitties and money in the bank. I will for sure be reordering more items for them (as I currently have 3 cats, yikes!)

Amazing employees, prices and customer experience!

Absolutely blown away by their customer service. FedEx had a delay in shipping and didn't delivery my dog's food from Chewy on time. When I called the number Chewy provided, a LIVE person immediately picked up and provided a credit to my account so I could buy more dog food in the meantime! The mistake was NOT Chewy's fault (it was FedEx's fault), and yet they extended a credit, saying they wanted to make sure my baby didn't go hungry. What a kind and above-and-beyond thing to do! I love this company. (Side Note: We also got an adorable holiday card that was handwritten from them).

Nobody can beat they're customer service. Top notch , quick and actually pet themed humorous. Great selections and prices.