Chewy.comReviews of chewy.com

I've never had an issue with Chewy that was major. A couple times a bag of dog food came in with a small rip in it and once our cuttle bones arrived crushed. They replaced them immediately. Recently I received my order on time and in perfect condition but there was something extra in the box that I didn't order. I checked my packing slip and I wasn't charged for the item but I contacted them anyway to ask if they wanted it shipped back. They told me no & to donate it to a local shelter/rescue... how awesome is that?! Would definitely recommend them to anyone looking for affordable, quality products with quick turnaround and superior customer service!

The best company I have ever come across in all the years I have had pets

Chewy is awesome! I have used Chewy for years and have been pleased with the easy online ordering, customer service, variety and quality of products for my dog, cat, and birds. I was shocked to receive a Christmas card from Chewy the first year and continue to receive one each year! What company does this? My dog was recently mauled and passed away after I had purchased a 75 pound bag of expensive dog food. The bag had not been opened. I called to see if I could send it back somehow for a refund. The person on the phone was so compassionate and refunded my account for the full amount and did not put me through having to mail it back. I have subsequently donated the food to a shelter. I have just been able to put my words together to write this thank you to Chewy as my dog died in late early November...but I have not forgotten what Chewy did for me during a very difficult time. Love, Susan

Chewy has hands down the best customer service I’ve ever seen. It’s amazing to see how much they care about your animals and are always willing to help. They have 1-2 day free shipping with a $50 purchase and if you auto ship your orders, you even get a discount on select items. Their return policy is amazing as well. I once forgot to change the date of my auto ship and was charged for an order I didn’t need. I told chewy this immediately after I received this and they refunded me back for the whole order and told me to donate it to a local shelter or give it to a friend. Another time I was experimenting with companies to feed my cat and I bought her Blue Buffalo and Tiny Tiger cases of food. I thought she would like the new food but she hated it with a passion. She would just sniff it, gag and then walk away, not even touching the food. When she actually tasted it, she gagged and vomited. I told all of this to chewy and they refunded me back for OPEN BOXES OF FOOD. THAT’S JUST AMAZING CUSTOMER SERVICE, WHERE THEY EVEN REFUNDED ME FOR FOOD THAT MY CAT HATED BECAUSE SHE WAS PICKY. For another order, I purchased 2 3-packs of cat milk and received 2 cases of cat milk instead (8 3 packs of cat milk in each case). I was scared I was going to be overcharged, so I told chewy the situation immediately. Instead of having to return or being charged for the extra milk, they told me to keep it as a New Year gift from them. I love chewy and will continue to shop from them for a long time.

I've just started using Chewy.com at the end of last year. So far they've been spot on. My orders have been on time with no issues. Their website is easily navigated. It was even easy to update my Autoships. If you're like me the thing that kept me from ordering was cost. But guys the prices are dead on with what I pay at Walmart or at a pet store chain. I'm sure if you're a dedicated couponer you can get better prices in store, but I don't want to take the time out of my busy life to do that. So for me paying basically the same amount to not have to remember to pick up dog food and treats and then bonus have it delivered to my door....um...no brainer. We've also gotten toys from them and my furbabies have loved them. So what are you waiting for. TRY THEM!

Not sure how they did this but I ordered on a Sunday afternoon and it all come on Monday at 11am

I recently had an experience of ordering the wrong dog food. I figured I would just have to feed my six year old dog puppy food. But no. The company told me to donate it to a shelterasks credited my account. In my book, that is excellent customer. I am impressed with the ease of the website as well as the speed of delivery. Excellent customer service.

they have amazing customer service, something went wrong and my cage wasn't delivered and they sent me a new one for free with expedited shipping