Chewy.comReviews of chewy.com

My last two orders have been lightning fast delivery. Very impressed!

Recently i called Chewy to stop my autoship for my 10 year old dog because she passed away. Ryan answered and listened to my story and me crying and he was so sweet and supportive. I thought he had done a great job of helping me. But today I came home to find ROSES and a card from Ryan and Chewy. I couldn't believe it. THANK YOU RYAN AND CHEWY.

My whole family has had great experiences with this company - fast shipping, solid prices, thorough and accommodating customer service. They have almost every product I need and make visible efforts to run a trustworthy, responsive, and kind business.

Placed orders through Chewy multiple times, mainly because they offer healthier alternatives compared to Petco/Petsmart. I ordered from Chewy late at night and received my order THE NEXT DAY! Truly impressed. We also received a hand-written Christmas card over the holidays from the co-founders of Chewy, which I thought was really cute, ha ha. So far, I've had no problems with orders and will continue to purchase through Chewy. UPDATE: I recently wrote a review on some dog food saying that one of my dogs did not enjoy the flavor, but that I would definitely purchase from the same brand (Stella & Chewy's) again. The next morning, I received an email from Nicole M saying that she read my review and would be refunding me for the food. I am BLOWN AWAY by the customer service. I did not expect this, and this has never happened to me before. Nicole M also recommended me some other dog foods that she thought I might be interested in. Wow. Thanks Chewy!

We recently purchased special cat food for our sick cat. Unfortunately, he passed away before we even opened the box of food. I was impressed last week when Michael at customer service refunded our money and told me to donate the food to a shelter, which I did. Then today, we got a delivery from FTD of a dozen red roses and a vase with a symphony card form Michael and Chewy. I’m still in awe. That was the most thoughtful thing they could have done! Thanks Michael and Chewy.com!!

Chewy has always been available for all my pets needs. They have gone above and beyond to keep my pets satisfied. Thankyou chewy for being you.

I know everyone has different experiences but I just called Chewy to return $20 worth of stuff and they asked me if I could donate them, i.e. they're still gonna refund me $20 but I can give the items to shelters, etc. I know $20 is not a lot, but I mean... HOW AWESOME IS THAT? I literally googled "how to review Chewy" just to write this review. P/s: I've bought so many stuff from Chewy and they've all been great so far. These items I want to return because they don't fit my cat. Not that there's anything wrong with it.

I cannot say enough good things about this company! They offer competitive prices on everything you could possibly need for your pet.....food, bedding, toys, wellness products, etc. Whatever you need for your pet, they carry. Shipping is extraordinarily fast & free for orders over $49 and you get a discount for signing your for monthly shipments. But most of all, you will never find a company with better customer service.....this is not an exaggeration at all, hands down the best! Helpful, friendly, courteous, and most of all, invested in your satisfaction with any & all products your purchase from them. They set the gold standard for customer service!