Chewy.comReviews of chewy.com

I had an issue with a shipment that included damaged cans.The customer service department was on it the moment I sent in my issue. I couldn't believe how fast they handled our issue and sent out a replacement. We received a new shipment within days. I would definitely recomment Chewy.com!

Absolutely best customer service, I have been ordering from chewy for along time when my mastiff passed away I reached out to chewy in an email with concerns of my other dog that was grieving and would not eat Veronica was very nice as she expressed her sympathy for our loss of our fur baby. And today I wake up to a very nice bouquet of flowers and a card from chewy , this company is truly caring and always go above and beyond to make sure you are completely satisfied with your order or whatever. My remaining dog stopped eating her food and chewy gave me a full refund on that food and I ordered something else . Thank you so much chewy for your care you showed me and my family and your love of pets you have earned my business for life and I will recommend you to everyone I know Thank you so much

I'm a first time chewy customer, when I tell you the service is amazing, please hold me to it, I ordered two coats for my dog Choppa, they both were a tad bit too small, I called to ask about returning them, and what do you know, I wasn't asked to return the items, and they were replaced, with no problem, I ABSOLUTELY LOVE CHEWY!!!

CHEWY.com is truely AMAZING! They have a fabulous selection of EVERYTHING! PRICES are good to great. SHIPPING on average is 1 day for me (ordering from Chewy for about 1 year, for 4 pets). CUSTOMER SERVICE..."can't" be beat!!!! In my opinion, this is the FIRST company, ever, to deliver this quality of professional Customer Service. EXAMPLE: I emailed Customer Service with a question. They in turn: Emailed AND called me! When I returned the call...I got right thtough(no waiting on hold). The representative who answered was able to look up and handle everything right then and there! WHAT AN INDUSTRY ROLE MODEL!!! Thank you Chewy and for your love of pets!

Great price and super fast shipping! Customer service always on point which is a bonus!

The products are good, the quality and prices arent bad and they're return/refund process is AMAZING!!! I was only on the phone for 1 minute 41 seconds with customer service, I got a refund started and they told me to donate the item to a local shelter. Amazing customer service.

I am a fairly new Chewy customer, and I am thrilled! My veterinarian's office recommended I try Chewy when I complained about the damaged dog food bags at the 2 national pets stores (having visited two locations of each store 3 times in 6 weeks). It is amazing that Chewy can ship individual bags of food (and of cat litter) to me with no damage at all to any bag so far. And items arrive within a couple of days. I am very pleased. And the food is about 15% cheaper than the stores (with free shipping to my doorstep). Kudos Chewy!

We usually purchase all our dog food from Chewy and it is always delivered on time. Recently, we ordered a few small items from Chewy because our dog was recently neutered and needed a protective cone. I needed to return the items because they were not big enough and had to get one from a local pet store instead. Not only did they provide quick and excellent customer (chat) service they refunded my order and told me not to return the items and to donate it to a local animal shelter (probably because it was such a small order it wasn't worth the shipping cost). I happily took the items down to our local animal shelter right away and everyone was left with good feelings. Thank you Chewy for your awesome customer service as well as your contribution to a local animal shelter.