Chewy.comReviews of chewy.com

The best company for pets and people. Great service! My delivery was delayed because of wintery weather conditions, so they reordered and did not charge me! Where else will you find this kind of service and attitude? Nowhere. I will also by medicine from their web site from now on. Excellent company!

I have been a long time customer of Chewy. I have never had an issue that their customer service department didn't handle appropriately. I have read some reviews that have been very negative about the company and I strongly disagree. Chewy goes over and beyond to show how they care for their customers. I came home one day and had a package from Chewy and I thought I didn't order anything, and when I opened the package there was a sweet surprise with a wonderful card. The surprise was a painting of my fur baby and it was beautiful and made me cry. Chewy cares about their customers and I wouldn't shop anywhere else for my fur babies. THANK YOU CHEWY AND YOUR CUSTOMER SERVICE DEPARTMENT FOR EVERYTHING YOU HAVE DONE.

I LOVE Chewy! :D I've been ordering from them for about three years, and they've NEVER disappointed. And now it seems they're shipping faster than ever - it's almost immediate. Strike that; it IS immediate! And the prices rock. As long is Chewy is around, I'll be a loyal customer. :)

I recently lost my furbaby and had cancelled my orders from chewy, not saying anything to them. I just received a bouquet of lovely flowers with a sympathy card from the Chewy family. They are really a great caring company

I started with Chewy when my husband and I decided to go carless. I can carry groceries home on my bike, but cat food and litter were out of the question. I am cautious of subscription services because I don’t always have money in my account. I called Chewy they graciously explained how I could move the dates of my auto ship around to fit my needs. Unlike other subscriptions, If I am scheduled a delivery on Monday, but I don’t have any money or don’t need it yet, I can move my shipment to Friday, or the next Friday, or Wednesday 3 weeks from now, whenever works for me. Chewy sends me an email 3 days before shipping my order, letting me know that I can still change the shipment date and contents. I almost always receive my order the next day. I live on the second floor of my apartment building. I love that someone else carries that huge box up the stairs. It’s worth the delivery fee just for that. Chewy sent my cats a Christmas card, which I thought was cute. It was hand-written. When the door broke to my litter box, which I ordered from Chewy, I asked if I could order a replacement door. I expected the manufacturers of the litter box to respond but Chewy responded and let me know they were sending me a new one for free. One time, I accidentally sent myself 2 orders of the same thing. By the time I realized, it was already on the truck. But they caught it in time and pulled it off for me and refunded my money. I don’t think I have ever been more satisfied with a service before. I want to do something for them, which is why I am writing this review.

I have been shopping chewy for a while and noticed price keep going up.its been good but changing in a way that I might have to look to another place..

This company is truly unique. After my father passed away, my mother called to place an order and change the account owner to her name. She was still very emotional and the service rep talked to her for 30 minutes and she received a dozen roses and a sympathy note from the company. Who does that??? This company does. I can’t thank them enough. What a wonderful reminder that there are still caring people out there.

5 stars: No reservations, I would recommend this company to anyone. THIS company has heart. My Cat passed away right before Christmas. I totally forgot to cancel my automatic shipment, not only did they credit my account, they sent us a bouquet of flowers with a sympathy note!!!! I won't stop telling people with pets what a fantastic company this is. Thank you Chewy.com Lynn