Chewy.comReviews of chewy.com

First time I used Chewy was Feb. 25 2019, I found customer service to be very helpful when I placed my order. Received my first order today and was very pleased with the 2 day shipping and products. Will be using Chewy from now on.

I recently ordered a harness of the wrong size and when calling to return it I spoke with 2 excellent representatives! They were so kind and considerate and told me that I would be refunded and should just donate the item to the animal shelter. I can not believe how generous Chewy is as a company and will definitely shop for all my pet needs on this website.

I love this place! I get all my dogs food, treats, potty pads, collar and leash and its delivered to my door. How great is that!

I’ve use a mobility device to get around. Even though I can shop around, it poses some difficulty to obtain pet food, mainly the problem of the sheer weight of items that my pet needs. I know most clerks are extremely willing to help, but, they’re not around when I get home. So, about 7 or 8 years ago, my primary care Doctor suggested I try Chewy dot com! I did, and I have never gone back to the pet stores since!!! They have never let me down! Deliveries are perfect, packing slip enclosed, and it’s outside my apartment door on the day it’s due! I can’t tell you how much I appreciate their service. Delivery (mine average $70.00 to $90.00) every 6 weeks, since orders over $50.00 are free. Tabitha is 9 years now, so I anticipate a long relationship! HTH!!!

I have been a Chewy customer for many years. All my orders (autoship and random) have been on time. I have saved a lot on food that is specialized for my Pom who has a bladder condition. I am able to get everything that fit the needs of my special needs collie as well. I actually am writing this because of my last order. One of the items cane damaged. It was not an expensive item, but I would not be able to use it. I called and their customer service was wonderful. Within days I received that product with a couple more. I was very impressed that it was handled in this way and felt they were standing behind there company to treat customers properly. Thank you for such impressive customer service. It truly is a lost art.

I am usually not one who writes reviews unless something is very bad or very good. In the case of Chewy it is definitely very good. They double shipped my order probably on my error. I called them when I got a shipping notice and they apologized and said they would cancel the order and issue a refund. Next day the order arrived, probably was too late to cancel Fedex. I called them back and and asked what I should do with the order. They suggested I donate it to an animal shelter and they had already credited me. This was a $90 order. I just dropped the bags off at the Cosgrove Animal Shelter. It's refreshing to see a company not only high in customer service but cares about the animals that keeps them in business.

I’ve used Chewy.com for a couple of years, been pleased with their prices and selections, and been amazed with their friendly, efficient and personal service. Most of the complaints I’ve heard have been about affiliated shipping problems rather than Chewy’s products or service. Recently, I went through a tragedy with my young dog and was amazed at the kindness and generosity I experienced from their service representitive concerning the return of a large order I could no longer use. I won’t go into details, but suffice to say that they will always have my loyalty because of their compassionate policies and personal caring. I hope this is the beginning of a new kind of big business in our world where heartfelt responsibility replaces cold-hearted greed. Chewy.com really impressed me!

Great prices on most items. Excellent customer service and the deliveries are fast. Also a wide range of products in all categories. I highly recommend Chewy to everyone with pets.