Chewy.comReviews of chewy.com

We recently started using Chewy.com only a few months ago, Now we are hooked! Everything is convenient, hassle free and fast as far as shipping. Yesterday I made two separate orders 1.) For kittens (Litter, Treats and food) 2.) Our newest edition to our family (2 month old Shih Tzu Gizmo) toys, food and collar. Fast shipping it arrived today, However we encountered our first problem with chewy box was crushed on one side upon opening (kitten box) treats tub was cracked open and scattered all over the place (Safety seal was broken on it) and litter was not in the box. I called Chewy and received EXCELLENT CUSTOMER SERVICE they reimbursed me $5 towards a temporary litter until our new shipment was sent out of the kitty litter. They are sending out kitty litter and a new box of treats (I told the gentleman that it was ok we could tape the treats bin back together) but he insisted on giving new treats, kitty litter (missing) and $5 credit on my card just to try to make it right with me!!! I was not upset at all I just wanted the kitty litter sent out. Chewy.com goes above and beyond for customers and fur babies, Extremely satisfied with them and their services! Thank-You chewy.com you are the best around for pet needs!!!

I have had animals my whole life. Chewy makes owning them so simple and easy,everything at the click of a button. My rambunctious hound dog destroyed an indestructible bed..well, she destroyed it,guess what chewy did? they did not tell me, sorry,,they refunded me all my money back!!!!! i cannot believe finally a company with integrity!!! thank you, chewy.com!! Furever your loyal customers, Remy, Peach, Zim, Rosey, Zoey, Spark and Sprinkles!!!!

Wow! I am over the top impressed with this pet food company Chewy. Not only were they kind and understanding when they learned Fitz died they refunded me for the prescription food we had left and told us not to return but donate locally. Today I received beautiful flowers and heart felt card. I am a fan and loyal customer for life. I was so taken back I had to share. Hope this goes viral! What a way to treat a customer. Kudos to you Chewy and Tanadrian! ❤️ They are very competitive price wise but I would pay a bit more to receive this type of service and support a company that TRULY cares about pets and their owners. Refreshing in our society. I still miss my baby 3 weeks later but so nice to know people (strangers) care. This is who I will give all my business to! XOXO Chewy

I recently placed a order with Chewy and advised them I had to reduce the quality because we lost our loveable Tanzys Brook. And today we received a floral arrangement from them expressing there sorrow. I can only express how thoughtful and kind and professional this company is and words can't describe our appreciation. Thank you so much

I cannot say enough about Chewy.com. The company is totally committed to its customers' 100% satisfaction. From the website, to ordering, to timely delivery, to returns if needed and any additional help, Chewy.com will accommodate so as to assure complete and total satisfaction. Chewy.com goes way up and above the average company and focuses on the customer as a whole person - not just an economic means to an end. When my beloved dog passed they sent me condolence flowers! So compassionate - an impressive company. I will always return.

Chewy.com continues to amaze me with their CONTINUED OUTSTANDING CUSTOMER SERVICE!! This is a company I would want to work (I weren't retired). Just last night I called them after I noticed I had sent an item to my friend's address instead of mine for my last 2 orders (after having sent her some dog toys). Dora the customer service agent resolved the issues and stated that if the first order ended up at my friend's because it was further along in the delivery process, they would REPLACE IT FREE OF CHARGE! WOW! My friend wouldn't have to ship it back to them or be inconvenienced in any way! And it was my mistake! and they were fixing - free of charge! I was blown away by their generosity and their unparalleled treatment of their customers. Chewy.com = AWESOME!!!!!

Their customer service is awesome! I ordered some hip & joint supplements for my dog but she refused to eat them even when slathered with her favorite, peanut butter. I left a review about the product on their website and they sent me an email the next day stating I would receive a refund that I didn't ask for nor expect!

I cannot express how awesome this company is! FedEx said my package was delivered when it wasn’t at my house. I talked to Chewy and they sent another package right away to replace it. I then got the original the next day and called to say I got it. The second was already on its way and they told me to accept it at no cost as a gift for using the site. They didn’t have to do that. I appreciate it so much! This company is always fast and has so many great products at good prices. I would recommend them over and over again!