Chewy.comReviews of chewy.com

So their customer support staff is the BEST! They are friendly, informative, very professional and above all KIND! You do not have to worry if you have a return (which is sometimes more important as a purchase that you keep), because they are most accommodating and efficient! BECAUSE they were so sweet about a return I had, I would never not give them my business..if they are that kind about refunds, I felt it important to order again and now again! They are the BEST!

I have had awesome service for the past 6months, ordering what I needed as I needed. Thus month 03/19 chewy somehow managed to send me a duplicate of my order. I let them know about the mistake as I had not been charged for two and they allowed me to keep it on them. Honesty is awalys the best policy and they were sO helpful all the way along . Thanks again

My dog died and I forgot about my order I placed in November. He stopped eating his kibble and I postponed the order once thinking he just didn't like the flavor but then he got sick and turned out he had liver failure. Likely cancer had it forba while and he was terminal. No treatment, he was 14. Well my order shipped and I no longer have my dog so I asked chewy if it could be returned. They said donate the food and toy, 70 bucks worth, to a local shelter in your dogs name and gave me a full refund! Just like that. My orders always came quick, changing dates was easy and everything was as promised. I highly recommend this company. And the auto ship program. It's Amazon for pets without the free shipping membership. No string just amazing customer service.

Just about the best vendor to work with. Immediate response and stellar service!

Best company ever, me and Beans will be using chewy for a long time

Such a wonderful company! I usually get my orders in 2 days. Staff is so caring and treats you like family. I have recommended this company to every pet owner I know!

CHEWY has EXCELLENT customer service and the employees that represent this company are the most dedicated, reliable and kind people I have encountered in the last 20 years. Not many care about others these days but CHEWY DOES! They're not out to take..they're there to GIVE. Hats off to the owners, Mr Cohen, Mr Day and Mr Atal for this innovative online pet care service. Thank you for all you represent.

I started using Chewy.com about 6 months ago and I cannot tell you how amazing this company is! They're fast and well priced yes of course but their customer service is NEXT LEVEL. This most recent purchase of my dog’s favorite bone left me a bit worried because the bones came with some kind of mold on them. Get ready for this... not only did they replace them at no charge, they also told me if I need to go out and buy more while I wait for my new shipment, they’d reimburse me for the cost of those... WHAT?! I was in shock. We have plenty so I won’t need to take them up on that offer but just the fact that they’re willing to go so far above and beyond brings joy to my heart. Chewy, thank you for being the poster child for customer service. You have my business now and forever. You can also guarantee I will recommend you to EVERYONE.