Chewy.comReviews of chewy.com

When my order came part of it was damaged. I sent an email to customer service to let them know. I did not even ask them to fix it, it was more to let them know that some of the things weren't packed properly. They responded that same day and had sent a new item and did not require me to send the damaged one back. I emailed back saying how much I appreciated the quick response and new item and they added a $10 coupon for my next order. I have never had a problem with them in the past and I was really pleased with the level of customer service I received when I did have a problem

Chewy is simply amazing. I only had one instance out of the 7 years of using them where I didn’t get something but they sent it out IMMEDIATELY. They recently sent a portrait of my dog and it was so cute and thoughtful.

Several weeks ago, my veterinarian, I advised that I needed to put my cat at a liquid steroid, the only place I could find it was chewy, never dealt with chewy before. The online process was very, very easy, and my vet was contacted by chewy. The next day for the prescription. Unfortunately, my cat Cosmo passed before the order arrived. Chewy was absolutely fantastic in their customer service with refunding the complete transactional money. Not even taking the product back. Yesterday I received a box from chewy, as I opened it, my heart melted. It was a lovely card. And a painted rock with my cat's name on for the garden, I really do feel that chewie went above and beyond to not even a regular customer. Thank you so much. I will absolutely be ordering from you in the future with my next animal !

I’m honestly blown away by Chewy’s customer service. I left a negative review about a dog food that changed formulas (not their fault), and to my surprise, Chewy reached out to me directly and refunded the order—completely unsolicited. It’s rare to find a company that not only listens to feedback but acts on it with that level of care. I’ve been a customer for a while, but that interaction really earned my loyalty. Thank you, Chewy, for standing out in all the right ways.

It’s pretty simple, and I haven’t had a recent interaction with Chewy, but I have with many other companies. Here is what Chewy does so well that just about every other company fails miserably at: 1) a human answers the phone 2) they speak English 3) they resolve problems That’s it and it’s greatly appreciated.

I have always had an amazing experience with chewy. easy ordering, fast shipping. but this last time i accidentally shipped my order to my boyfriends house 1,000 miles away. he said he would be able to ship to back to them since it was untouched and he just opened the box. i called customer service and they said he can use to it for his kitty or please donate to a shelter and shipped me a new one free of charge. that is just never the experience we have with these massive corporations penny pinching the consumer. round of applause for chewy !!!!

My experience with Chewy is never less than 5 stars. In a day and age where customer service has slid way down hill with used to be good companies (like Care Credit and local vet clinics) Chewy continues to have old fashioned, unwavering, quality and caring customer service. So glad all companies haven’t lost their touch. From answering my evening calls, taking care of things quickly and efficiently, being kind the whole time, making my experience seamless to a way better pharmacy service than my vet’s pharmacy (1-2 day shipping after purchased and more flavors in food), I am very happy with their service.

This is my first time ever writing a review on Trustpilot. And I’ve never even bought anything from Chewy myself, as I live in Europe. But I felt compelled to write this. A few weeks ago, my best friend unfortunately had to put her beloved dog down after 15 years. He was her everything and she was heartbroken. Toward the end, he had a sensitive stomach and could only eat special food that my friend bought from Chewy. The day after he passed, she called Chewy to ask if there was any way she could return the unused cases of canned food that she had left over, as it was around $200 and she really needed the money. They told her not to bother sending the food but still gave her the $200 refund and told her to just donate the food herself to whomever she chose. She ended up donating to her vet and the vet tech was moved by the gesture and gratefully took a few cans home for her own special needs dog. No questions asked, no doubt of her story; just compassion and understanding. No doubt $200 is a drop in the bucket for Chewy but this small gesture made a huge difference to my friend in her time of mourning. I am grateful and I know she is as well. Chewy, I hope you know that smalls acts of kindness like this make a huge impact and it does not go unnoticed.