Chewy.comReviews of chewy.com

Oh this is more than Factual!! So spoke to a Customer service rep today about an order I was trying to place. Turns out Chewy does NOT VALUE clients that order Regularly!! So I was trying to use a coupon sent to my husband ( who rarely orders) when I had trouble I did a Customer service chat. Upon this chat I was told the coupon was in his name and I could not apply it. I explained i don't know why they only send promos to him when I am the one who orders from them on a regular basis. That is when I was told they send 30% coupons ect to those who don't order Regularly to spur them to order!! So if you're a good customer that orders often YOU ARE NOT WORTH CRAP TO THEM!!

Chewy didn’t include 2 items in my auto ship order they charged for but didn’t notify that it was out of stock so I could choose replacements until the order was delivered. Now to get replacements I’ll have to pay shipping that I didn’t in the original order of over $100. They offered 10% off my next order. All I need are the 2 items or a replacement there of which 10% off won’t even cover shipping. I’ve canceled future auto ships. I’ve spoken with Chewy after requesting to speak to the previous representative’s supervisor. The supervisor made things right which I greatly appreciate. Just wish I hadn’t had to go through it al.

I wanted to purchase an outdoor Cat House for the numerous feral cats/kittens that have adopted us and our front porch so I created an account, selected the cat house, put it in my shopping basket, checked out using paypal and received the standard "thankyou for your order" email. Within 5 minutes I received a second email telling me my order had been cancelled because they noticed some suspicious activity on my account??? What activity, I had only had it for 5 minutes??? I replied to their email to be told that I needed to verify who I was, my credit card and order - which I (now foolishly) did and they advised me that my account was activated and ready to be used; however refused to tell me what the supposed suspicious activity was. So, I gave them another try and reordered the cat house based on them telling me that all was well. Went through the same process, got the thanks for your order email which was rapidly followed by another email from them telling me they wouldn't process my order until I identified myself AGAIN! That; however, didn't stop them from taking the money for the order from my account. This mob cannot, and should not, be trusted. If you need anything for your pets/animals walk into a pet shop and buy what you need even if it does cost a little more, at least you'll get what you want.

I always have to call to verify my order. This has happened 3 times. Waste of time

I spent nearly 4 HOURS trying to get a simple situation resolved. Chewy delivered damaged goods vital to ensuring I can remember my pet prior to their euthanasia appointment. I received platitudes, unhelpful responses, and blatant attempts to simply have me go away. When I was FINALLY promised a resolution and overnight shipping of the damaged goods, I was instead treated to the standard shipping and NO changes. The deliver was not even set up with an overnight label! The incompetence displayed by support staff, coupled with a culture that does not empower staff, creates nightmare scenarios for grieving pet parents.

Terrible customer service! Save yourself some trouble and shop for your pets elsewhere. Our account was deactivated without warning or just cause. If you care about your pets, shop literally anywhere else.

1-I came back to try again after very disappointing prev experience. 2-I get email saying My dog food was not being continued-I went on the site and there it was- I called and was told I got the wrong email and all was fine. 3 I then got ANOTHER email sayg same=called again. was told only bundle being discontinued-she set me up on auto w/2 single bags insteAd ot the 'dual'-that was 6 weeks ago!! the dual bundle IS STILL AVAIL!! i ENDED UP CALLING 4 TIMES FOR THE 1ST ORD!! 4-then I DIDNT qualify for free shipping becasue an item I had on auto ship went on sale so I was going to be charged shipping for a difference of 6 cents!! I called again! Then I got a birthday card that I forgot about and tried to apply it but it doesnt work for auto ship-I went reg=its only for 'birthday' gifts-I tried to order that and I STILL didnt qualifuy for the discount so IM DONE!!! 6-walmart and amazon sell the same dog food and treats-I can get them on my limited budget shipped free for only 35.00 and that's where Im going back to.!! THIS IS RIDICULOUS!! I AM VERY-V E R Y!!! UNHAPPY!! W/ CHEWY!! 7-I PUT TODAYS DATE BEC i had TO PUT A DATE BUT ITS BEEN THE ENTIRE 6 WEEKS i'VE RECEIVED ORDERS!!!!!

Does matter if Chewy is a good company or not..The courier they use is so sorry..They will leave you package anywhere..Side of the rd..Middle of the driveway..Open for anyone to steal it..It's FedEx in Ga..Worthless..