Chewy.comReviews of chewy.com

I began purchasing from Chewy.com about 60 days ago. My cat was diagnosed with kidney issues and my vet recommended the cat begin eating a food for cats with kidney issues. I began purchasing the recommended product from Chewy.com. The deliveries from Chewy were always fast and easy. The cats conditioned worsened over the next 60 days as expected. I had just purchased a case of product when my cat passed away. I contacted Chewy to take me off of the auto purchases I had set up. I explained that my cat had died. I received a very sympathetic and heartwarming email from Chewy. They also said they were refunding my purchase and recommended I donate the remaining food to a local animal shelter. I never asked for a refund. As if that was not enough, I then received a sympathetic flower arrangement from Chewy with a note regarding the loss of my cat. I am truly amazed at the remarkable customer service I received from Chewy. I cannot recall ANY company I have ever dealt with providing this type of amazing service. Chewy will now have a customer for life. They have displayed the ultimate in customer service. I can’t say enough positive things about how this company reacted to my personal situation. Just unbelievable in today’s day and age. Please don’t hesitate to utilize Chewy.com for your pet needs. They are deserving of a 5 star rating.

We recently lost our love one, a Weimaraner named Jett. We've been receiving his food through chewy for several years now and only have praises for their prompt service and great customer service. They went over and beyond their services especially once they found out about Jett. Flowers were sent to us and a special note which I'll keep on behalf of Jett. So thank you from the bottom of our hearts while we grieve through this difficult times. We'll be customers of Chewy for life!

Chewy is the best company I have had the pleasure of dealing with. The return policy is great and so are most of the prices. My highest praise goes to the compsssionate staff. Any time I ordered medicine or specific IV solutions for my sick dog, they couldn’t be kinder or more patient. In fact, Chewy was the only place that I could buy these IV ringers from besides the Vet who was charging a fortune for the same thing. When I finally called Chewy the other night to let them know my dog had passed and I won’t be needing any more shipments, the girl was so kind and compassionate, as I was very emotional during the call, grieving my dog Teddy. To my utter amazement, when I got home from work last night I found a beautiful bouquet of flowers at my doorstep from Chewy. What a sweet gesture to send condolence flowers. I was crying like a baby. Just blows my mind how great this company is. Love you Chewy!

I'm a long-term pet owner, and have bought products from Chewy for probably close to a decade. They have always gone above and beyond. For instance, a couple of years ago, after letting them know I had received a case of cat food which had been damaged in shipment, and that one of the cans had been broken with the food having molded, they replaced not just one can, but the entire CASE. More recently, I had to have my beloved, 16-year old cat euthanized. I had just received an auto-ship from Chewy a couple of days earlier, which contained a case of her prescription food. When I contacted their customer service to see if I could return it to get a refund (her prescription food was pretty expensive, being over $56/case) I was told to just donate it to a local shelter, and that I would see a refund on my credit card within a few days. I thought that was wonderful. But this afternoon, I received FLOWERS from Chewy with a sympathy card on the loss of my kitty! I don't have words adequate to express how great Chewy has always been to me.

Excellent selection and fast delivery. When I needed to make a return, customer service replied quickly and told me to donate the item. Very impressed with this company and so are my dogs!

We have been ordering from Chewy for over a year now. I had to call to revise my order when we lost one of our Golden Retriever's"Jagger" a few weeks ago. They were so helpful and sympathetic to our loss. Today I received flowers from them. What a wonderful gesture that is. We are so moved by their help and compassion! What a wonderful company! Thank You Chewy!

We have been amazed at the excellent customer service from Chewy.com. One of our precious fur babies passed away recently and their show of sympathy was incredible. I'm still shocked by their expressions. Their shipping department does an excellent job also. The main reason we left the previous company we used was the poor quality of their shipments - cans would be busted and dented. This NEVER happens with Chewy.com shipments. Also, their shipments are promptly delivered. Their pharmacy is also excellent. I can't say enough good about this company. We will be Chewy.com customers as long as we have fur babies.

I'm not sure what I would do without Chewy! And I certainly don't know what my VERY spoiled cat would do! Being disabled and not able to drive, it is such a worry off of my mind to have all of Hekitty's essentials delivered to my door. I've ordered almost every month for over a year now, and I can't get over how quickly my items arrive! It seems as if I turn off the computer and open the door for the delivery man, and my shipments are always packed securely and in good order.