Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Hope B.
Chewy is always super fast on shipping. I always get my products delivered in 1 to 3 days. The customer service is beyond exceptional. Any questions or concerns are answered promptly and professionally. Any item I've been unhappy with was always refunded, no questions asked. I've even asked them to please not refund me on items !
Whitney S.
Chewy really is the most thoughtful company there is!! I just received my personalized family fur baby portraits!!! Wow! What an amazing surprise!!!!
Lynn C.
I started ordering for my daughter's dog a couple of years ago to help her out when she moved away. After that sweet pup passed, i hadn't ordered in nearly a year. My boyfriend and I are now without kids or pets in the house. This past December, we decided to foster an older pup by the name of Titus so that he wouldn't be in a shelter for the holidays. We quickly fell in love with him and decided to adopt. We ordered his food and other supplies from Chewy. It was easy and quick. we would always get delivery within a day or 2. Last week, we had to have him put down. It was devastating. I had just ordered more dog food and a car harness for him. I called to return it. They gave me full credit and said that we should donate my order to a shelter in Titus' name. :-( and if that wasn't enough, we received sympathy flowers with the sweetest note signed Kaile at Chewy. I couldn't believe it. These people get it. They know that our animals are our family and how much it hurts to see them pass. I will always be a Chewy fan. Kudos to the people who know what customer service is. Thank you!!!
Keswick, V.
Chewy is the BEST on-line companies I have had the pleasure of doing business with - I ordered dog food for years, they even out of the blue, sent me an incredible oil painting of Gus - that I proudly display on my buffet for everyone to see!!! Now, I am ordering kitty food and products. They are competitively priced, and customer service and product selection is 110percent! Love them so much - and enjoyable experience. THANK YOU!!!!!
Brooke W.
I absolutely love this company and highly recommend it to everyone. I've been buying from this company for a few years now and everything I've bought always arrives on time and exactly as described. They tend to have great deals around the holidays so I tend to stock up during that time. I don't normally leave any type of reviews, but I can't stop raving enough about Chewy. They sent me a handwritten postcard with my first order welcoming me to the chewy family (which I keep on my fridge because it's adorable). Just this morning, I received a 'Happy Birthday' card addressed to my pup since she's turning five next week. This company continues to amaze me with their customer service and high quality products.
Rebecca
I lost my dog whose been my best friend for many years about a week and a half ago and today I unexpectedly received a bouquet of flowers and a vase in the mail from chewy along with chocolate and a sympathy letter. I am beyond satisfied with the customer service with chewy. I reached out to them while I had been having a very difficult time and can’t begin to explain how helpful they have been during this period of grieving. Thank you chewy.
Ashly Rose K.
They were wonderful I accidentally clicked on to of my items and charge me too and I called their 24-hour service and got great customer service as well as they help me quick and easy and got the item taken off for me so it doesn't charge me extra
Sharon A.
Chewy is probably unlike any supply company that I'm aware of. I recently called Chewy to alter my delivery amounts and frequency. I told the very respectful and concerned representative that we had recently "lost" our 14 1/2 year old Border Collie and needed to adjust our quantity. The representative was so solicitous and empathetic that I was surprised. We talked for a bit, which was nice , she changed my order and wished me well. About seven days later, I received a dozen red roses and a sympathy note. What a lovely thing to do. I was genuinely touched. Chewy, I'm impressed with your company and your employees. Thank you!!
