Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Michelle E.
I purchased 6 months of flea medication for our cat. Sadly, our cat passed away shortly after the purchase was made. I reached out to Chewy.com regarding returning the unopened medication. They responded quickly with a very kind and sympathetic email advising that they would refund me for the medication, no questions asked. Losing a pet is very hard. Having a company handle my request with nothing but kindness meant a lot!
Courtney A.
Love our experience with Chewy. We received a bunch of items from our reoccurring order and calls one of their representatives to let them know that our bunny had passed away and we no longer can use the items. They told us to keep the items and donate them and they would give us a refund on everything. A solid business that does the right thing.
Paul
The convenience and prices. I have several pets and that is very helpful. Any issue I have with an order, customer service immediately made it right. Recently, I lost a dog following a stroke. They sent flowers and acknowledged our grief. A friend lost her pet and when she called to cancel her auto ship it was too late, the refunded her and asked she donate it to the shelter. Stellar company values.
Lauren G.
Just had a fantastic customer service experience with chewy. I was trying to cancel my AutoShip order on their website, but had an issue. I called the number that was easily visible on the website and immediately was able to speak with a customer service rep. She was friendly and efficient. She canceled my order immediately, didn’t ask me why or push me to continue with my subscription, and automatically sent a confirmation to my email. I’m really impressed with my experience with chewy both for the products and prices available and for their excellent customer service.
Kevin R.
bought some Tommy Hilfiger stuff from here for pets. really cool stuff!
Ann M.
I have been dealing with Chewy for several years and their customer service is exceptional. I get most of my dog’s items from them, including her medications. Everyone you speak with is polite, friendly and you can clearly understand them. They answer the phone or chat, immediately and go out of their way to provide their customers with a positive experience. I would give them 10 stars if I could.
Vic
Ever interaction that I've had with Chewy has been amazing, especially there chat function and there video vet appointments. I will continue purchase as much as I can from them, as I feel it is important to vote with my dollars.
Teresa B.
I've been ordering cat food, treats and litter from Chewy for some time. Their orders always arrive on time and are accurate. A couple of weeks ago, I had to say goodbye to my beloved 18-year old cat, just after having ordered food and litter the week before. When I asked Chewy about their return policy, they provided a full refund and said I could donate the products to a shelter. A few days after that, I received flowers and a note from them. That was beyond the best customer service I've ever received from a company and I highly recommend them.
