Chewy.comReviews of chewy.com

My mind is bogged down by the fact that Chewy gives absolutely NO incentive to purchase from them over every.single.other.pet.store.in.the.entire.realm.of.pet.supplies. Auto ship even offers the same discount so why should I shop Chewy and not Petco, or Petsmart or Pet Supermarket or any of the other pet stores?????

You suck. FedEx sucks. Sucking again. Getting to be a real habit.

We now shop elsewhere and I'd advise the same for others. Pros: - Wide selection of products - Sometimes you get good customer service (other times it's terrible) - Market prices on products, no price gouging Cons: - Customer service has tanked over the last 2 years - Longtime buggy website that causes what they consider errors, they cancel or stop your order, and if stopped and you contact them, the push the blame on the customer as having entered already used promo codes or discounts when none were added by the customer. They're added by their system and not something the customer can prevent. - Delays in order processing that can cause one to run out of pet food, miss a gift date, etc. - Prices are not competitive, just average market. - Unreliable

I am above and beyond appalled at Chewy! So many good reviews but their product has sent my cat to the vet multiple times, she's getting sores all over her neck and scabs!! I'm honestly heart broken. I've had to take up a second job with Uber that pays literally nothing unless people tip and that's few and far between. All Chewy has done is offer me a free skin product!!! I wish I could upload a picture of my girls skin!!!

Chewy offers a 5% discount on autoship orders but taxes on the original amount which is not only incorrect, but it is also not much of a savings with the additional taxes. I have not experienced this with any other online retailers.

I ordered sensitive skin dog food, and my dogs would not eat it. The second order was already on the way of the same sensitive skin dog food, knowing my dogs would not eat it I asked to cancel the order, they said they could not do that since it was already on the way, but I could get a return slip and send it back for full refund of $82. After contacting them four different times for the return slip and never came in, I’ve tried everything to get my dogs to eat it with boiled chicken, ground beef, etc. I contacted chewy multiple times to be able to return the dog food every time they promise to mail me , a return slip, and never do, they just lie!

Rx Issues. Not a regular customer, but have ordered non RX items before with no problems. Decided to try to save $$ on RX item that was twice a much at the Specialty Hospital. The short of it, my Vet approved on Monday and I received an email from Chewy stating it's approved and going to Pharmacy for processing usually takes less than a day. As of Thursday, still hadn't shipped. Called and was told "oh, looks like it's stuck". After brief hold, the issue was resolved and should ship tomorrow. Customer service was polite and did resolve the issue so why the 1 star... Because if I didn't call it would never have been dealt with. It's on the customer to identify fail points in their system. Unfortunately, it's now urgently needed medicine and I won't get it for 3-5 days.

Worst e-Commerce Experience! Referred by a colleague. New kitten arriving on Saturday. Decided to place my order with Chewy Canada - 1 or 3 day arrival. After I placed the order, I received an email requesting for 5-6 pieces of personal information - as my security is important to them - to confirm my order. It is 2024, nobody should be sharing that type of personal information over email, unless secure email, as email is the most insecure form of communication. So, it meant I had to call. I did - thought I resolved the issue and my order would ship. 3 days later, today I emailed to get a status update. Same personal information was requested again. So, I called to cancel my order and I will never do business with them.