Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Susan A.
Talk about fantastic customer service. I do not think many companies would do what they did for me. I called them to change account name from my husband's name to my name. I explained that my husband had died. They took care of the changes. I thought that was the end of the story. Today I got home to find a beautiful floral arrangement from Chewy.com expressing their sympathy. WOW I know they gained a customer for life.
Li S.
I was previously set up for Autoship and thought I had canceled my Autoship and placed a new order. The new order arrived as expected —but— one week later, so did the Autoship order (that I thought I canceled). I called Chewy.com and they couldn’t be MORE helpful. The refunded me in full ($71) and told me to pay it forward by giving to a friend, family or donate to a Shelter. ***San Diego Humane Society residents will be the recipient of 7 cases of Fancy Feast. WAY TO GO CHEWY.COM !!!!!!! =^..^=
Jamie L B.
I recently purchased an item for a potential pet adoption. Sadly the adoption didn't happen. I was heart broken and requested to return the item. Chewy,com customer service was amazing, not only did they refund for the purchase but they suggested paying the item forward and donating to a local shelter. As a result, turning what was a hurtful experience for me, into q positive and helpful result. Much appreciated!
Briana J.
Great service ordered late last night an recieved items a few mins ago!! Items are exactly how the pictures look! Thank you chewy!!
Maria
Best customer service! Super responsive and ready to help. Handle all order issues and returns quickly, always with the best interest of the customer.
Karen C.
This company is amazing! Very quick responses to email and it's an actual person responding. My Freddie (13) passed away last week and I had just received a case of special prescription dog food the week before and didn't know what to do with. Samantha P. responded at 1:10pm after I had just sent email at 12:41pm and she went ahead and credited my Visa and asked me to donate to a locate vet, rescue, etc. in Freddie's name. Her message and wording was so very real and special. This special digestive food was so much cheaper on Chewy.com. Thank you for all your help with my previous orders for my Freddie!
Shelli
I've been using Chewy for years for my 2 dogs and cat. There is none better! Customer service is exceptional, as are the prices, and delivery is always prompt. Even if Amazon matched their prices, I'd still give Chewy my business.
Anita E.
Chewy is the best at fast delivery (I ordered yesterday, got it today), great service and products too!
