Chewy.comReviews of chewy.com

Chewy's costs are outrageous. The cat food I buy I can get on ebay for $40 a case and Chewy sells the same thing for $53. I stopped buying from Chewy.

Chewy will not rectify error, I am supposed to get 2 free treats for my cat for buying an item that is buy one, get one free.

Just cancelled all my autoship for Hills RX dog food. Why. Went to move a date up and prompted need to contact your Vet. They already have the prescription for the food. Called customer service and advised my Vet needs to be contacted each time. Why would I subject my Vet to this annoyance. I can go to the store and purchase it for one year based on the prescription. Just ridiculous. Lost my business. A regular customer with expensive recurring purchase of prescription dog food.

If I could give a zero I would!! Terrible service Order steps for our dog and there was an issue with a coupon , instead of just canceling order they took money out of account and said it had to be reviewed.. if there was an issue why take the money out first just cancel order.. now I have to wait 24-48 hours for my money to be put back in!! Thankfully that is not an issue of not having money in account. Feel bad for ppl that CANT wait on their money being put back.. I will for sure let my entire family know NEVER to order from these guys..

On November 29th we placed an order with Chewy for cat food using the promo code "Purina" for a $40 gift card when you order $100 worth of purina products. I qualified for the offer and my confirmation confirmed it. We received an email stating they couldn't ship the order because we used a promotion that we weren't qualified for. That was for an extra percentage off of the autoship. Now it had been quite a while since we ordered from anything from Chewy (over a year) so I don't recall if we ever did that promotion. But I quickly replied to the email and said that if we weren't qualified for it that was fine, and to take that discount off. But as long as the gift card of $40 still applied, then please ship the order. If not, then cancel it. I received another email to call them, which we did. We spoke to a young lady (Amanda?) who told us they just needed verification of our information, which we did, and the items were shipped. We received the items, but no gift card showed in our account. We called today and spoke with Natasha, who said we didn't qualify for the promotions, but they took $20 off. I said we were told we were receiving the $40 gift card and I was specific in saying that if we weren't getting that then to cancel the order. She wasn't very friendly or helpful so I asked for a supervisor. This supervisor said that there were multiple accounts associated with our address.. they didn't realize there was more than 1 appartment here, and there is only 1 account for our apartment., which she seemd to agree with. She also said that my wife also has an account. After some searching on our part we found my wife's account that had 1 order sent to our previous address in 2018. Now we are in our 70's and I guess that one order all those years ago must have slipped our minds...  Still, the promotion for $40 off of $100 was a black friday special for everyone, and had nothing to do with previous orders. If they were not honoring the gift card the order should have been cancelled as I requested. Not shipped and then charged to my card. I told her to just send a return label to let me return it, it's not worth the trouble. So that's what she did, also stating I will get my refund when they confirm the items in the return. I have videod repacking the items as I don't trust Chewy to truthfully refund me as promised. What kind of company is Chewy to give confirmation of an amount and gift card then not deliver as promised? In the end, a company needs to charge, and deliver, exactly what they state they will. They cannot change their minds and charge what they want. ESPECIALLY when it is specifically communicated to them to cancel the order if the cost and items will not be as stated. I am a 76 year old disabled vietnam vet on a very fixed income and don't like having surprise costs and not receive savings that were promised to me. This order was made specifically for the savings. Shame on you Chewy!

Every time I order the wet canned dog food no matter what the brand is the cans come dented and some of them have popped open. Tried to do a refund and had no return calls

Placed an order on Black Friday for my dogs wet food while they were running a sale for 25% off wet food. While checking out I was also offered the auto ship discount. Almost a week later I’m wondering why my order didn’t ship and my dog ran out of wet food. So I contact customer service to ask about it because it said “preparing for shipment” for days. They tell me that they can’t honor the auto ship discount because apparently at some point in time I had another account using the same address and it’s one discount per household, which I don’t even remember, maybe it was someone who lived here before me. They tell me they can cancel my order or charge me the full amount without the discount so obviously I cancelled it and I’m never using Chewy again. If their system is telling them I had another account and I’m not eligible for a discount then why would they even allow the order to go through? It should have denied me from the beginning. After the order is already placed you don’t do stuff like that. They didn’t even send an email or reach out, they were just leaving my order like it was stuck preparing for shipment. What reputable company does this? Now I lost the 25% off wet food deal too. They offered nothing for the inconvenience. I will avoid shopping with Chewy at all costs in the future. I don’t want to do business with a company that treats its customers like crap.

Every single time I place a large order for my rescue cats, I get a bounce back email that makes me call into customer service. They are always just confirming my order details, but it's so annoying to have this happen over and over.