Chewy.com delivers pet happiness by conveniently shipping 400+ brands of pet food and stuff (for FREE!) while celebrating and honoring the bond, love and connection we share with pets.
Chewy.com (chewy.com) has 13,226 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Laurie B.
Definitely LOVE, LOVE, LOVE Chewy.com! Always ship within reasonable times, great selection of items and the only issue i had which wasn't a big deal (treats got crushed) they sent out new treats for free and said to donate crushed pkgs. Awesome customer service and we even received a christmas card from them. Never shopping anywhere else!
Koren S.
Shipping is always super fast! Fantastic customer service! FedEx had lost a shipment of my pup's food during the busy holiday season. When I reached out to Chewy they immediately ordered another. They made sure my pup still had food to last her during that time. (She is on a special diet due to allergies). Thank you Chewy!
Ron N.
Fantastic delivery. I order things after hours on Friday and receive it on Monday.(Nevada to Seattle) Other vendors would not even start processing such an order until Monday.
Consumer
So I bought a leather dog collar from chewy. It's to big so I call for return instructions and the rep said to me " we don't really have any return instructions just donate it to your local shelter and we will refund your money" Wow! That's unheard of! Great coustomer service! Thank you chewy and that's exactly what I'm going to do with the collar.
Elissa Cay C.
I have been a Chewy customer now for over two years, with deliveries at least twice a month. My orders come ontime, they have ALWAYS been correct, and in the rare cases I needed to call, it was actually ANSWERED by a PERSON! And my issue was resolved immediately. Shipping is free with a $50 purchase, and it's not that slow shipping, it's usually next-day, two-day at most. I wish all online companies were as reliable and responsive as they are.
Luisa L.
Chewy is the best ever!!! I don’t know how the heck they do it lol. Shipping is fast price is super affordable! They’ve got me for life!! I love chewy!
Rosie F.
I recently purchased two flexi leads from Chewy. When they arrived one of the leads did not work properly. I called Chewy and they shipped me a replacement, which I received the next day. No hassle, no fuss, no arguments. Chewy has outstanding customer service.
Chris R.
Never had an issue until recently. It wasn't even Chewy's fault, but they resolved it quickly and more than made up for it. Fed Ex showed they'd delivered our pet food when they hadn't. Fed Ex eventually did deliver it, but in the meantime, Chewy shipped a replacement order, and provided a credit. Fantastic company with great customer service!
