Chewy.comReviews of chewy.com

Amazing customer service. I called them and immediately a live person answered! My order wasn't received, so they said, "No problem, we'll reship it immediately" Can't get any better than that!

I accidentally ordered the wrong size collar for my boxer mix, and customer service rep Zachary was amazing! He made sure i ended the phone call with the new collar on the way and a refund for the other one, even without returning it! I can’t speak highly enough about their customer service

I had recently ordered canned blue buffalo to get my 9 yr 5 month old chocolate lab to put on xtra weight. Our 16 year old senior dog had just been euthanized because he couldn’t get up and our lab was taking it hard and not eating. Well Milk Dud had suddenly developed bloat and GVD and had to also be euthanized on December 21st. I was at work and called them because I was on autoship and wanted his food order canceled. They did that no problem they even reimbursed my money which was not necessary. Then a day later I received sympathy flowers from chewy.com. Such empathy and compassion from a wonderful company. It brought tears to my eyes.

I called support after accidentally ordering a cat version of a product (I don't have a cat) expecting to get refunded and have to pay the shipping to return the product. They told me to donate the product to a vet or cat owner and shipped me the dog version (expedited it seems since it showed up today, 1 day later). I'm super surprised and pleased by the level of service.

Chewy is Crazy Awesome!! I ordered 8 cat scratch pads, not knowing they had cat nip infused, which I didn’t want. I called Chewy asking them if I can ship them back. They apologized for misunderstanding and said they would fully refund me (which they immediately did), and said I could keep the cat pads and give to a friend or donate to rescue facility.

Ordered my fur babies food last night and it arrived after lunch today. I’m paying the same price that I pay to drive and pick up myself. Never again!

On December 17th, we had to say goodbye to our 15-year-old Yorkie. I can’t explain the void we now have in our house. After the holidays, I saw that we had prescription food unopened. I called Chewy.com to ask them if I could return the food. Not only did they reimburse my credit card, they told me to donate the food in our dog’s memory. Last night, I got home from work and noticed something on my front porch. To my surprise Chewy.com sent me flowers sending their sympathy. This company has always been great but this is more than I would expect from a company. If you have not done so already, please visit chewy.com and support this wonderful company. You and your fur baby will not be disappointed. 💕

I just recently signed up for auto shipments of cat and dog food. I misunderstood the first shipment date and ended up placing two orders to make sure I got food for my fur babies. They questioned this order and called me to verify it's what I wanted. I told them yes I did place two orders. They explained an order was shipping, told me when the next shipment date was and we decided the second order wasn't necessary. They saved me over $100.00 by taking the time to explain to me about shipments. Good job and thank you!! I received my first shipments already and everything was perfect. (The FedEx man was a little scared to drop of the shipment because of my two dogs and apparently he had just gotten bitten the day before by another dog.) Now he has met my dogs and is more comfortable for monthly shipments:) So glad I no longer have to go out of my way to get my pets monthly supply anymore. Convenient!!