Chewy.comReviews of chewy.com

Recently I purchased Pet Gear Pet Step and Pet Gear Easy Step II Pet Stair because my precious Missi could no longer jump onto the sofa or bed. The Easy Step II worked the best. Two weeks later Missi passed away. When I called Chewy's, Ben was compassionate and informed me that Chewy's would credit my account and I could donate the steps to a charity. Thank you Chewy's for hiring compassionate staff. Debbie

I always get my items within a day or two. They're cheap and their customer service is always excellent. I love how they send birthday cards and holiday cards!

The best company I've ever had the pleasure of repeatedly doing business with. Their customer service is second to none, and it's nice to know that someone still believes that the customer is always right. They've exceeded every expectation I had about an online pet supply company, & I recommend them to everyone with furry, finned, or feathered family members..also slithery and scaled ones too!

I never ever do reviews, however this company deserves to have a five star rating and review!!! This company’s customer service is off the charts and people need to know this. Our fur baby passed away on January 6th, she was 15 yrs and woke us up that morning having a seizure, which she’s never had before and we raced her to the emergency vet clinic unfortunately she didn’t make it, we are just heart broken. We had recently purchased her food and several other items from Chewy.com and had also set up auto-ship so I emailed to see how to discontinue the auto ship and if we could return her food we received as it was unopened. Andrew with Chewy.com was amazing and very sympathetic, he stated we will get that auto-ship stopped and just donate that food and other items to the shelter of your choice in your fur baby’s name and we are going to credit your account for your full recent order. I explained I didn’t expect that at all and he said it our pleasure as we understand what you have gone through and it’s the least we can do. The compassion and generosity of this company is unmatchable. As if that was not enough, I walked into my home tonight after a long day at work and there was a FTD Floral package addressed to me, I opened it up and I am just shocked, there was a beautiful bouquet of Tulips along with such amazing note from Chewy. Com . I’m telling you, if you have never used this company, you are missing out, they are truly amazing. I will definitely be telling everyone my story and referring this company to anyone and everyone that I know that has fur babies/animals. Thank you Chewy.com, y’all are truly top notch!

I never write reviews, but I just got off the phone with the Chewie.com customer rep and they were fantastic. It’s so nice to deal with real people who are personable and helpful. I had a complicated return and they were able to process it after they looked at my account history and it was clear that I was not someone looking to abuse the return policy. Moreover, it was lovely chatting with the reps who shared their stories about their fur babies and listen to mine all while they worked on the customer service issue. Actually got off a call feeling better than when I called in and it gave me a boost for my day. How often can you say that? Thank you chewy, keep doing what you’re doing and keep your amazing customer service culture.

Chewy is awesome !! They stand by their products and their customer satisfaction. I live in the mountains so the convenience of ordering online and getting free delivery is great. I can find all my pets needs from medication, toys, treats and food. I have 4 dogs, cats, fish and horses. I just ordered a winter coat for my dog which was too tight on my dogs neck. Their return policy is amazing so is their customer service. They immediately sent me a larger coat and said I could donate the one that didn’t fit to a dog shelter!!! They know all my pets and have sent them birthday cards, Christmas cards and even a sympathy card when one of my dogs passed away. I highly recommend Chewy for all your pets needs. Sincerely, Jody Hess

I have no other words besides THE BEST- WONDERFUL COMPANY. From easy website and auto ships that you can easily mange, change, delay and always with a warning before shipping -to calling your vet to send your dogs prescription to them (how annoying is that and they do it for you!!?!) . Great prices and the best costumer service that I have ever seen. They sent me an personal email when my dog passed and also flowers to my home. How can someone not consider this company? I’m spreading the word about Chewy while I’m not ready to have another pet. I haven’t seen a company like them here in USA before. Bidu was also thankful for all the boxes he got when he was here. Thank you from all of us!!! We really appreciate it.

Chewy is awesome. Autoship makes pet owning easy! They send my fur baby birthday cards every year; which I think is soo thoughtful!