Chewy.comReviews of chewy.com

I have been ordering from Chewy for over 10 years and have never been more impressed with a company. Chewy offers an amazing selection of items and stands behind all of them. If you are not happy with your item, they either accept it back for a full return or suggest that you donate it to a local animal shelter. What stands out even more is their outstanding staff that is more than helpful and exceptionally engaging. Most recently, I had reviewed a cat food that I had ordered. Unfortunately, my cat's system didn't agree with it. Chewy not only reimbursed me for the food but followed up to see how my cat was doing with the new food that I ordered. I had the pleasure of interacting with one of their amazing customer service individuals, Alexis. Not only did she exceed all my expectations with her assistance and humor but sent me a handwritten card with treats and toys for my kittens. Chewy's commitment to customer service exceeds excellence!

My cat Binx recently had to be put to sleep. I just bought insulin and needles from Chewy. They gave me a refund, no questions asked. A few days later flowers were delivered from Chewy saying how sorry they were about Binx. NO OTHER COMPANY DOES THAT! Now THAT is customer service. Most of Chewy’s products are less than other places so I shop there when I need things. When I have a return, they are really good about taking care of me. I highly recommend them for your pet needs.

I recently had an experience that was very noteworthy…. My cat is on a prescription diet and the food is on auto ship. The veterinary authorization expired and Chewys sent the authorization request and my vet dropped the ball and never sent it back. Anyway the vet said that they didn’t get the request (they did). Ladonna spent about an hour and didn’t stop until the authorization was received. Thanks Ladonna!!

I FOUND THIS COMPANY TO BE CARING AND VERY PROFESSIONAL! VERY PLEASED WITH THEIR SERVICE AND SPEEDY SHIPPING. IF I HAVE ANOTHER NEED WILL NOT HESITATE TO ORDER FROM THEM!

I've been a Chewy member since 2020. I've only run into a couple of issues with my preferred cat food being out of stock when it comes time to confirm my autoship. Overall, I'm happy with the selection, pricing, and customer service Chewy offers.

Chewy has always been excellent in providing the food for our cats on a predictable schedule at great prices. Today they went far beyond expectations. We recently received an order of prescription diet that cost almost $300. Then, very unexpectedly our cat passed away. Chewy refunded the entire purchase price and asked us to donate the food to our local vet or shelter, rather than return it. Compassion above profit.

I've been ordering from chewy for a long time, and would've ordered more thanks to their new chewy+ annual subscription that gives free shipping regardless of purchase price and guarantees fast shipping if they had rolled out this subscription service sooner than they did (Amazon prime has some serious competition now). Throughout the years there have been minor problems of me receiving a wrong item, damaged item, or no item at all (honestly think there were 3 or 4 occurrences total) but all of them were resolved instantly by the amazing support staff in chewy customer service, they replaced damaged or missing orders with no questions asked even though I offered to send in pictures of dented cat food cans that looked like they were dented during the manufacturing process rather than while in delivery transit. When my cat was diagnosed with kidney disease and we had the oh so very stressful experience of discovering that she would rather starve than eat any prescription wet food, Chewy reimbursed me the cost of the food and asked me to donate the remaining food to any cat rescue, shelter, or cat parent that could use it - when I received wrong items in my order they also insisted that the items be donated rather than returned to them. Every time I've spoken with a chewy representative on the phone it has always been the best customer support experience I could've ever hope for, I loved hearing their own pet parent stories and I always appreciated them asking me about my cat and asking me to give her some extra love from them. They send out birthday cards too if you tell them your pets birthday, I feel ashamed that I never thought to get my girl a birthday card with her presents now that I think of it. This past year though, chewy has been the most compassionate, kind, and unexpectedly thoughtful and generous company I've ever dealt with. My cat died in my arms a few days ago and I needed to cancel her upcoming auto shipments on chewy, and memorialize/remove her pet profile so I wouldn't get any personally tailored emails with discounts and deals to buy stuff for her and this morning (afternoon actually to be honest) when I woke up there was a beautiful flower vase left for me by my front door from chewy, sending me their condolences on the loss of my Gracie. It has been a rough past few months trying to balance conflicting treatments for Gracie's health conditions and I regret that I didn't send in proper thanks and recognition for the most incredible thing they did for me - they sent me a hand painted portrait of Gracie for national pet month, and I (jokingly) swear they might be partnered with Google to spy on phone owners to learn what they want for pet portraits because I have a wall of portraits of Gracie, mostly made by my artist mother, and I was complaining to her that it was so difficult to figure out how to place the portraits because most are of her facing towards the right, a few of her looking forward, and only one of her facing the left. I told my mom I needed her to make me more Gracie art of her looking towards the left and a month later I received a beautiful painted portrait of Gracie looking to the left! Asides from the day Gracie and I met and she ran into my arms when I asked her to let me help her, I have never ever been so lucky as to get exactly what I wanted, and I honestly never expected chewy of all companies/persons to be the one to deliver it to me without any prior notice that I'd be getting a new Gracie portrait. It really was the most beautiful gift I ever got without having to ask for or sign up for, etc. Gracie was battling an IBD and pancreatitis flare when I got the portrait from chewy and it made me cry with joy that a company could care so much about Gracie and my love for her that they'd send me a custom made painted portrait of her out of the blue. Truly amazing company, their genuine care for pet well-being is unmatched and they have always made it possible for me to be able to afford to feed and care for my Gracie while also spoiling her with extra toys, treats, and cat trees - I've also been able to spoil my mom's cats with high quality, sturdy Frisco brand cat trees that they spend a majority of their waking lives using. I hope chewy has made a customer service and company ethics/values how-to manual that literally every company could benefit from learning from because I have never experienced a company that actually backs up their so called 'core values' with actual actions that prove they are dedicated to their core values of helping pets and those who care for them.

The absolute best customer service. We've been customers for years and are very loyal to Chewy.