Chewy.comReviews of chewy.com

Outstanding customer service in real time. Great company to work with, easy website and great support.

Absolutely love Chewy!! Great prices, great products, amazing staff always have what we need or looking for. We have used Chewy for the last year and have never been unsatisfied with any of our orders. Our orders arrive in 24 hours. They even sent us a hand written Christmas card. I cant say enough good about chewy

My family and I recently lost our beloved Boxer Mia at the age of 13. I emailed CS to inquire about returning an auto shipment of her food that went out a day prior. Customer service refunded me the cost and told me to donate the food to a local animal shelter. Two days later a boutique of flowers showed up with a condolence card from Tina in CS. I’ve never had a company show they cared this much about a customer.

Chewy .com is an all around great company. They offer a good selection of products with competitive pricing. Customer service reps are always upbeat very pleasant to deal with. The automatic food delivery has proven to be more convenient and efficient than I expected. Be sure to sign up for emails... I have taken advantage of some pretty amazing coupons.

It is sad to see that some people have an unpleasant experience with Chewy since my experience is all positive. Although the system within my Chewy account failed to update my new address and was sent to my ex-boyfriends place, ugh, still, the customer service support representative quickly assisted me by correcting the mistake from their end, as well as sent a new bag of dog food free of charge (18 pounds Castor & Pollux Organic Chicken and Rice). Excellent customer service is so essential, and Chewy customer support receives five stars from me because of how they treat their customers. I highly recommend!

They have the most impressive customer service. Prices are very reasonable. Nice selection of dog and cat foods.

EXCEPTIONAL customer service. I bought a brush for my dog that got great reviews, but it didn't work for either of my pups. It was essentially a $15 waste of money. I posted a review to warn others with medium hair dogs that it wouldn't be a good choice, but I didn't return the brush thinking it wasn't worth the hassle and loss of shipping costs. But to my surprise, unsolicited, Chewy Customer Service sent me an email saying they'd read the review and they were refunding the brush - no need to send it back. In addition, they spent the time to look up a couple of alternatives that might work better based on my comments. I'm sold. I'll happily shop at Chewy.com from now on.

I lost my beloved Tobie and had to cancel the auto ship on his meds. Jessica at customer is one of the most caring people I’ve ever came across. Not only did she offer kind words of condolences but I came home today to flowers on my porch she sent me. They also went over and beyond to find another source for a medication my dog needed and that they were out of. My dog was never without his meds.