Chewy.comReviews of chewy.com

Chewy has been excellent! Products arrive on time, they process refunds quickly and even sent sympathy flowers when my sons guinea pigs passed away! A++++ for chewy!

I rarely post reviews however this one I couldn’t pass up. My dog recently passed away and I used chewy.com for everything. We had his medications and treats on auto fill and I didn’t realize that I had a shipment coming. Two days after our little one passed, a package arrived. It was Teddy’s medications and treats. I quickly called Chewy.com and told Mollie the story. She immediately apologized for our loss and said we will credit you back right away. I asked if I needed to send anything back and she said absolutely not, please donate what was sent to a dog shelter near by. The next morning I did as I was told. Not a week had gone by and I arrived home to a bouquet of flowers at my door. It was from Mollie at Chewy.com. Such a thoughtful and meaningful gesture. Chewy.com will he used forever in the future by my family. They truly care about their furry and human customers!

I have always been an active buyer at Chewy as they usually have better prices than other name brand stores. Every time I’ve wanted to return something it’s been hassle free. I’ve received holiday cards from them. But, what made me write this review was the beautiful flowers I received from them upon the loss of my pup. I was shocked... I couldn’t believe that such a huge company could be so personal. THIS is what will keep many people as customers and I am eternally grateful. Thank you Chewy.

I had such a positive experience with chewy.com that I was compelled to write this review. I ordered a dog ramp and upon getting it I decided it was actually too big and heavy and that I wouldn't really use it. For refunds you need to call their 800 number so I was like oh jezus I'll be on hold for 40 min. Nope- called, ring ring *real human picks up instantly,* I was almost dumbfounded. Didn't have to give a reason for return, the nice gal on the other end just got my phone # and emailed me a return label. Literally the whole process took less than 60 seconds- amazing in this day and age. Yay Chewy.com!

I would like to recommend Chewy.com to anyone who has a pet. I received monthly orders from them for several years and it was always on time and my orders were easy to change, if necessary. I had an auto ship about to be sent out when my 15 year old cat passed away. I contacted Chewy right away and had it stopped. The representative I spoke with was very helpful and expressed his condolences. To my surprise, a few days later, I received a beautiful flower arrangement and note extending their condolences. Not many companies would do this and it was greatly appreciated to know that they really care about their customers. Thanks Chewy!!!

I have been using Chewy for about 3 years now to ship me food for my two 200 lb dogs and one little rabbit. I go thru ALOT of food with my dogs and I can honestly say that I have never had a single complaint with Chewy. Chewy’s customer service reps are some of the best out there. They are a large company but they treat you like they are a small old fashioned company. Their prices seem to be as good if not better than any other company. I love their Auto Ship program and how easy it is to make changes if needed. With this program I never have to worry about having to place an order for food or go to the store. They always give me plenty of notice before they ship my next order so I can easily make changes to it if needed. They also have an incredible satisfaction guarantee/return policy . If you are not happy with a product, you can return it for a refund up to a year after purchasing it, wether the package has been opened or not. About a year ago I got a bad bag of dog food I called Chewy to explain the issue and without having to ask or beg for a refund, they sent me out a new bag of food. They didn’t even make me send the old bag of food back. I don’t write very many reviews unless a company really blows me away with their product, website and customer service. Chewy has definitely set the bar high for all these items and consistently goes above and beyond what I expect from a company. I am definitely a customer for life!!!

Chewy.com is amazing! We just spoke to a customer service representative to return two items because they were too large for our cat. The Rep helped us find the best size, and when we asked her how we can return the items we initially ordered, she said, "You can donate them to an animal shelter. But please donate to a non-profit." We were so surprised by this answer, and just loved Chewy even more that they do this!! Thank you Chewy!

We bought a special type of dog food for our dog and then she ended up passing away before we could use it. I called to return it and then a couple days later I get this beautiful set of flowers from them. Thank you so much