Chewy.comReviews of chewy.com

Sent me a card for my dogs birthday. Offered 20% off all items as a reward. Then rejected my items. Claimed it was only a birthday selection ( not stated in card). Greedy and dishonest people. Asked via chat and they hung up on me when I sent them a photo of the card. Really crappy company.

Though I have loved them in the past, the wait time to get prescriptions has tripled. It is so long that a pet will need to return to the vet before getting the prescription. They send reminders to mail your rx in every few days, but if you call (Because you have waited weeks for the rx you already sent), you can't get anyone to help unless you have waited "21" days. After that, you will have another wait for the medication. So, the total time is possibly 35 of more days.

I continued to receive shipments from them and being billed after instructing them that I don’t want any more deliveries. Buyer Beware

I received Heartguard medication for my dog. The medication box was open, but the foil seals looked intact. However, three of the chewables looked crumbled through the clear plastic. I called, but was presented with too many hurdles to make a proper return and replacement. I cancelled my autoship; and found the medication elsewhere at substantial savings.

I purchased pet food through Chewy, but they repeatedly informed me that my order was delayed due to weather, even though it hadn't shipped yet. Every time I called for assistance, I was given the runaround, including an encounter with an agent who was extremely rude and dismissive. I was assured that I could order food locally and that I would receive a refund, but the refund was never processed. I specifically asked one agent if my request would be declined, and she told me not to worry. When I called back to inquire about the situation, a different agent mockingly repeated my words and informed me that my request had been declined, but he would refresh his page to ensure it went through. After numerous calls and online chats, I finally received the refund in three separate adjustments. Following that, I placed another order using a $20 credit I had earned. However, Chewy blocked my order and instructed me to call in. After answering numerous questions about my account, I was told they didn't know what the issue was or how to resolve it. I ended up canceling my order and forfeiting my credit. Additionally, I still had an auto-ship scheduled for six months out, which was also blocked. I called again for clarification, only to be told they had no idea what was wrong. Frustrated, I deleted my account. The entire experience felt like they were intentionally making it difficult for me. This company shows a complete lack of regard for their customers and their pets' well-being.

Item was not delivered. Tracking says Thursday and it is Saturday. Still no product.

I came to visit my parents in LA. I brought a couple days food with me thinking I can buy the same food in Los Angeles. I found the food on chewy and they required a vet note to buy hypoallergenic (hydrolyzed) dog food. Can you believe this? So I called my vet in France(who is American by the way) and she also wrote the prescription in English. They still denied me dog food for my very hypoallergenic dog. My dog has acid reflux he's been sick most of this trip. My vet in thinks they're running a racket to get seen by a vet in their Network in order to get a prescription for dog food??? If they sell the dog food sell the dog food don't keep it hostage when you offer it online and you offer it. This is awful and now I'm dealing with a dog that has severe acid reflux on vacation visiting my family in Los Angeles. WE HAVE A PRESCRIPTION that I had provided and was denied dog food. These people should be out of business. By the way my parents bought a lot of PRODUCT from them and they are done. Again I have a prescription in English from my vet and they refused it because they want to make more money off of us instead of just selling us dog food for my pet and minding their business. I'm so bummed out. What a complete disappointment.😒

Chewy kept sending me these coupons so I decided to check out their website. Holy crap! The prices are unbelievably high, I can't imagine why so many people use chewy. I guess some people can afford to pay all that extra money for the convenience of having it delivered to your door but not me, I'm on a budget so I will stick with Walmart's prices plus I can have Walmart deliver it to my door as well. Even after paying the Walmart Plus membership I still don't spend as much as I would if I went to chewy.