Megan M.
BLOWN AWAY BY THE GREAT SERVICE!
Chewy has the absolute BEST customer service of any company, any where, any time! If you need help they have a very obvious help button at the top of their website that instantly puts you through to a live person on the phone ready to help. Countless businesses hide their “contact us” info somewhere you have to go hunting for it. And then it’s usually a chat with a bot who isn’t helpful or a messaging system where you have to wait for an email response days later. The ease in which I was able to get help blew me away! At that point I was already super impressed but then Chewy adds in a kind and patient customer service rep?! She truly seemed to care and took her time trying to help me figure out why my promo code wasn’t working. Most companies will just tell you, the promo code isn’t applicable to your order or to the specific items in your cart or whatever similar terminology they choose that basically just blows you off without even looking into it. I wish I knew the woman’s name that helped me today from Chewy. We must have troubleshooted 10-15 different things until she found a solution. Which ended up just being a refund for the amount of the promotion. Even if you can get customer service from other companies to troubleshoot with you, they’re certainly not going to refund you the amount of the promo code if they can’t get it to work! But that’s what Chewy did! And I don’t think my great experience was just due to this specific representative (even though she was wonderful). My mother and sister both have had similar experiences with Chewy. So it seems to be the company in general. Someone is behind the scenes putting real effort and care into Chewy’s customer service department and I just want to tell you I SEE YOU & APPRECIATE YOU! Seriously no comparison to Chewy’s customer service! It is such a breath of fresh air!! Again, THANK YOU! (Sorry for the rambling and grammatical errors)