Chewy.comReviews of chewy.com

I will say that I have always received products from Chewy in a timely manner with no issues. What bothers me most, as an ambassador for companies that sell their products through Chewy, they ask to leave reviews on their products. When I leave a review, 9 out of 10 times, my review is not on there! There are some missions that are on a "timed" bases and when I can not find my review to screenshot it and submit it for my reward, I am not happy and it shows the company that asked for a review that I am not a true ambassador and I am out of missions to do because I don't meet that companies requirements to do missions! It makes me feel like I am incapable of completing life's missions and it makes me feel like I have failed that company! When I have contacted Chewy, they tell me that there is nothing they can do because there are third party companies that handle the reviews that get posted to their websites for the products they carry! Chewy needs to handle their own reviews for their company.

I like dealing with Chewy as a company. Their customer service is excellent, though I have not often had to use it. The problem I have with them is their choice of delivery companies. They use FEDEX Home Delivery, which is awful. My home is adjacent to a church building facing the street with an alley behind. I have my house number on the front and back. One time FEDEX delivered an order to the back of the church building alongside a locked gate in the alley. Another time, they left it on the church front steps. My house is situated on a hillside and the front street is about 20 steps lower than my front porch (two flights). They often leave orders at the bottom of the lower flight of steps. They could very easily drop off packages behind my house off the alley where they would not need to climb any steps. Instead they make me do it in spite of living alone with physical challenges. If I have to work hard to claim a delivery order, I might as well drive to the store myself, buy my pet food and bring it to my own back door. Chewy has been empathetic and says they will complain to FEDEX on my behalf, but sure enough - had to lug my order up the stairs again yesterday. Canceled my autoship and my Chewy.com account today.

I have used Chewy since 2018. I am elderly and disabled. They sent me a big box that had exploded in delivery and there was cat food dripping all over the place. It was disgusting. So we threw it out and I went on line to demand a refund/replacement. They said I had to provide a photo and that was a huge pain. Why not trust me after 7 years wherein I never once had a complaint or dispute? It was even more disgusting when I had to go out to my garbage and take a photo. It was even more disgusting when I spent two sessions online chatting with them. One of them finally said I did not need to submit a photo in order to have a refund, but it still took far too much time to resolve. And who has time at age 80?

I've referred to chewy quite a few times and each time I'm disappointed by prices. This morning I saw a chicken coop on Facebook through chewy. I got sucked into looking at the price and it was over a thousand bucks for a coop that holds 4 to 6 chickens. What to heck. Most people don't have this kind of money these days and for them to ask that price for something like this is ridiculous. Sorry chewy but you'll not get much business this way. Lower your prices and you might pick up more sales.

The products and services are great. I get my Great Danes prescription that costs $99 a month at the vet for $32. I’ve never had a problem. I’ve had two instances where items were added to my autoship, that I didn’t order. A case of canned dog food that cost $20. They refunded that, but sent it to me again in my next order and wouldn’t refund that. I started getting those Greenies Tooth Brush dog treats. I never ordered them, I called and they said they stopped, but they kept coming. I had to stop my autoship. The people there told me they cancelled things and didn’t. There shipping is a nightmare. I get those soft Greenies Pill Pockets and three times they have tossed the bag of Greenies in the box and then thrown in a 40lb bag of dog food on top it. The first time they replaced it, the next two times I had to take the crumbs and wrap a pill in it and squeeze the crumbs, which are moist, and put a pill in it. Doable, but I paid for new, not smashed Pill Pockets. I’ve had so many problems that they treat me different now. I swear it’s not my fault.

It's been problematic getting Rx. Now they want prescriptions snail mailed and from me - not from vet. Had a hard time getting the vet (3 hours drive away) to mail the Rx, they accommodated for 1 time only. I then spent >$30 for expedited mailing the prescription to Chewy. Everyone I emailed and talked to were very kind and assured me delivery would be ASAP. I received only 1 of 3 meds. Then I had to do the whole process again (call and get through the bot to a real person to see what the problem was) because the 2nd Rx was written for an amount to be divided in half (xx mg bid) and whoever at Chewy interpreted it as the 1/2 dose amount rather than the full dose to be divided. They are correcting that now but it may or may not arrive before we'll have run out of that med. SO IT IS BECOMING A BIG HASSLE - requiring several phone calls, follow up, me picking up Rx, me mailing Rx, me making sure the autoship is correct, etc. etc. Although Chewy has been on the whole convenient and with nice live customer service when you can connect with them, I probably will have to use the more expensive vet's pharmacy as this process has been NOT convenient nor economical.

The prices are good but delivery is below sub par. I'm still waiting for 2 packages...I am in Tx...the first package originated from Florida then it went to PA. Now it's in Arizona. The second package originated in Florida and is STILL in PA. No wonder shipping prices are out of hand, packages travel all over the country and I hope mine arrive soon. This is the first time I have ordered from Chewy and probably the last.

The products are mostly overpriced, and low quality. I've heard that the guy who founded the company is now a billionaire. Well, no wonder how