Chewy.comReviews of chewy.com

They used to send emails before an autoship was sent so you could add, adjust, delay, etc. Now you just get the email that says your chewy order is being processed. Because of this, I have cancelled all of my auto shipments with them.

I have decided to stop ordering cat food from Chewy after doing so for many years. I’m tired of all the dented cans, when they could easily pack the boxes better. Yes, they will send replacements, but the replacements are usually dented, too. And why should I have to contact them every time I receive an order to tell them that yet again my order has arrived damaged? Until they can do better, I’ll shop elsewhere.

I was a loyal customer for THREE years until I moved and the shipping nightmares began. The carrier they use (for all of my orders, all 3 years) is FedEx and FedEx does not follow delivery instructions. My packages were not left on my porch as stated on the orders AND the gate they walk up to. My packages were stolen consistently- dog food and most importantly, my senior dogs heart medications! The processing time for Rx refills were so slow which delayed my autoships on MANY occasions. I always had a good experience with the customer service reps but I shouldn’t have had to call them on a regular basis in the first place. I ultimately ended my business with them and went to AlliVet because their prices are cheaper & states faster shipping, but they’re also terrible at getting Rx refills! Their customer service agents are outsourced and clearly reading from a script, repeating the same response each time you restate what you’re asking! I’m losing hope in online pet pharmacies.

Changing to another vendor due to my requests for autoship being ignored 2 months in a row. I am traveling. I don't need the dog food sent to my home,Im not there. Went online in March to change the auto ship to arrive in July. I've been charged and shipped for April and May. They have had a 60 day notice and still keep shipping and I can't use anything but a chat line to cancel to shipment. Over $80 wasted on their greedy autoship program. I had to call my credit card company to block them. Horrible!

I have my dogs food on auto ship and have had no problems until now. The food was ordered and paid for, but was not shipped/delivered until a week after my dogs had already run out of food. I communicated my concerns with customer support and they only refunded me $30 (less than half of the cost of the bag of food). I order this food through chewy because it is not offered in stores. After receiving the food I ordered some toys/treats for the dogs since their birthday is in a week and those were shipped same day and will be delivered in three days. I don't understand why food is not expedited especially when concerns of running out of food have been voiced. Nor to I understand why toys/treats would come before food. I shouldn't have to stress about food for my dogs. I called customer support to ask about the issue of prioritizing food over toys/treats and ultimately I was hung up on. Very dissatisfied with the service provided.

I am so disappointed with Chewy. I’ve been a Chewy customer for many years without any major issues. I placed an order on May 1st. I received an email stating it was delivered on May 2nd. I didn’t receive the package. I had my nephew look throughout my apartment building because sometimes packages are placed at other doors in my building. There was no photo attached to the delivery tracking. So, there was no other way for me to find the package. I called and was told that they would send out another package. I read an email this morning that the second package was delivered. For a second time, there was no package when I checked. I called Chewy again. I was told that the package was delivered in front of a patio door per a tracking photo. I don’t have a patio. With the representative on the phone, I checked both the front door and back door to my building. No package. I looked at the tracking photo the representative referenced. The package was, in fact placed by a patio door. My apartment building doesn’t have ground floor patio doors. The representative stated I will receive a refund for the order. I can’t reorder. Do better Chewy. I gave 2 stars because both representatives I spoke with were helpful. However when I place an order, I expect to receive it in front of my apartment door. Not in front of the building door. Not at an entirely different apartment building.

I have been a customer of Chewy for well over a decade. At first it was an amazing service. Made my life easier for sure. Over the last two to three years. It has really really gone down hill. I’m finished with their sorry excuses and very slow shipping and delivery times. It’s way easier to go get it yourself. Much like all of these big services. It’s not worth the hassle.

For food, chewy gets 5-stars. For prescriptions, 1. They've come late, they didn't notify me when I was out of refills, and we've had quality issues. Latest issue is prescriptions delayed using USPS Priority - I gave them the tracking number and have a picture of the signed prescriptions and they won't take them. It's not like I'd be lying about thyriod meds. I love the prescription prices, but if I can't count on reliability, I'm done with them. Sad to say.